We just returned from a 7 night stay with our two boys. The resort is lovely and blends into the natural sourroundings. Our last two days were ruined as somebody broke into our safe and stole our passports, wallets, and jewelery. Security is looking into the issue and there was no forced entry which tells us that it was probablly... more

We stayed here from June 21 to July 5. When we arrived we were upgraded to the Select Club, which I think was due to the fact that we were part of a wedding group. We had a decent room. Nothing to write home about. We stayed in Bldg 69 of the Select Club. We saw the rooms in Bldg's... more

Let me start out by saying, we had an ok time. The restaurants had average food, but plenty of it. They also had lots of fresh fruits and on certain nights had caviar. You had no problems getting a drink when you wanted one. At times at the beach bar, the bartender would make a "drink of the day" and... more

Arrived home from a 5 night stay at Sandos Caracol on July 3. We had read all the reviews on Trip Advisor, so were unsure what to expect. We traveled with our 3 daughters (twins 9, youngest 4), along with 2 senior adults, my sisters and 13 yr old nephew. All in all, I would rate the trip an enjoyable... more

Having read previous reviews, we were prepared to experience some difficulties and expected a pretty average holiday. However, this was not the case and we had a very enjoyable stay in lovely surroundings. The wide range of food was always fresh and of good qualitiy. We managed to book all 3 restaurants (booked first thing on the morning after we... more

So I read many many reviews before I left, My boyfriend and I stayed at Sandos Caracol Beach Resort & Spa starting June 16th for 5 nights. check in: We got to the hotel at 12-noon, check out time so it was total crazy the lobby was filled with people. We did sign up for the Sandos4U card before we... more

My husband and I went to Sandos Caracol for our honeymoon. Neither of us have ever been out of the country and Mexico was a destination that we both thought we would enjoy. The resort was okay, but we would NOT go back for several reasons. The Rooms: We paid for a standard room but they upgraded us to a... more

I've wanted to go to Mexico for years but didn't fancy Cancun and was recommended Playa del Carmen by a friend and we thoroughly enjoyed it. We looked at a lot of hotels but like the activities available with this hotel, it’s not really a child hotel but there is a kids club and plenty for them to do and... more

We selected to do the SELECT CLUB upgrade. There were upsides and downsides to this option. The good thing was that it included 24 hour room service ,a secluded pool was right outside our windows, and the front desk was a short walk away. The big pool gets very crowded and lively, which is good if that's what your want.... more