A friend of mine that we were traveling with had his cell phone stolen out of their locked room. The staff was unresponsive to his situation and HE was asked to apologize to the staff for his upset behavior! Their exact response was "You're in Mexico not the United States" The resort later accepted responsibility because the only other people... more

My husband and I were very pleased with our stay at Sandos Caracol. After one night we paid a small fee to upgrade to a room with a balcony and a jacuzzi tub. The property is very large and we lucked out by getting a room near the pool, ocean, and all the restaurants. We had a few problems with... more

Having been to this part of Mexico several times before and loving it, we booked in March 2009 having over come hesitation with the drug issues. We then were hit with the swine flu (ok H1N1) panic which made us jumpy. We were a group of 8 traveling around the same time with our friends. Both our families had 2... more

I recently stayed at Sandos Caracol Resort and Spa. I had never stayed at an all-inclusive resort before and this was also my first trip to Mexico. I had a blast! Before arriving we emailed the resort to ask for directions and they said they would attempt to upgrade our room for us. We didn't even ask! We ended having... more

Everything at the resort was fantastic! The food was 4 star quality, the service was outstanding at every point and the room rates were right on track. The web relations dept was exceptionally helpful. My teenage daughter left a sentimental item in our room and Tania, a web relations specialist, helped us track it down and figure out how to... more

Like a lot of people, after reading the reviews you never really know what to expect. Well, we have never had a better time then here. From the minute we checked in til the minute we left everything was perfect. We didn't even have to deal with the time share people! We were greeted at teh front with a cool... more

This trip was our second to beautiful Mexico. The drive from Cancun International was aprox 45 minute to Sandos Caracol. We arrived and they had everyone go to the sports bar/entertainment building to check in in pre-registered room. We were given a quick presentation on the resort, all this took about 15 minutes. Because our rooms were pre-selected, we were... more

Right upon arrival my two girlfriends and I were treated like princesses by the staff. We were upgraded to VIP for free and given cocktails immediately. Everyone is so helpful and friendly. We spent half a day at the spa getting pampered (try the chocolate body wrap!) and the other half the day lounging at the pool. Now, this is... more

First warm trip group of 7 of us from 22-29. The bus ride was a little far (around 1.5 hours.) Staff were super friendly made friends with lots of bartenders and workers. A couple bucks at the beginging of the day then a couple at the disco go along way. It is a big resort and very well kept. there... more