This was a really nice Hotel, not the swankiest I've ever stayed in but pleasant enough. The staff and location are the key attributes that make this a great place to stay. Located at the top of 5th Avenue (the busiest Avenue in Playa), it is perfectly located to be close enough to the action to walk, yet far enough... more

If you want luxury go to a 5 star hotel...if you want to see Playa and "Real" people and be down to earth about it stay here. All of the staff were extremely helpful and exceded my expectations every day. My room was clean, the grounds were well kept, and there was always some who could answer any questions about... more

On the way to this hotel we dropped some people off at these amazing resorts that are set on their own with grand entrances so in comparison this is not so breathtaking on arrival but what you have to remember is that those people are stuck in their resorts in the people of a dual carriageway with nowhere to walk... more

We arrived late one night, and the check-in process was smooth enough. The air conditioning in the room wasn't turned on before we got there, and was unplugged during the day so every time we went to the room it was extremely hot and humid inside. We were to receive free water in bottles each day - and they would... more

I can't believe some of the bad reviews I have read of this hotel. I loved all 14 days of my stay here. The staff are so friendly and helpful, the entire hotel is relaxed and chilled-out, the food was amazing, the location is great. The room was cleaned immacutely every day. Basically could not rate it high enough &... more

My sister and I booked Real Playa del Carmen & Beach Club to have a 4 day rest from hostels throughout South and Central America. I regret to say that we were treated horribly by the staff. The bell-boys were at the front desk and couldn´t answer any of our questions, we were told our room would have a bar-fridge... more

I'm a researcher when it comes to vacation, so I know what I'm getting into (usually). The Real was pretty much what I expected. Your basic Mexican style hotel. We had the standard room. A little crowded layout for the room, but it worked. Nice king size bed with an added foam thing under a mattress pad, so the bed... more

We stayed at the Real Playa del Carmen from February 14,2009 to March 7th,2009. Because the Elfaro Condo , where we were supposed to stay , was not completed in time. We had to make alternate arrangements at the last minute. Our criteria was that we be in downtown Playa del Carmen and have all the amenities of its beautiful... more

My daughter and I arrived for a few days of rest during her college spring break. It was a NIHGHTMARE!!! The room was filthy! The drawers were hanging out of the dresser. The bedspead was nasty and the sheets were stained! The bathroom was not clean and the commode did not flush! Our view was an alleyway. The paint was... more