We stayed at the Real Playa del Carmen from February 14,2009 to March 7th,2009. Because the Elfaro Condo , where we were supposed to stay , was not completed in time. We had to make alternate arrangements at the last minute. Our criteria was that we be in downtown Playa del Carmen and have all the amenities of its beautiful... more

My daughter and I arrived for a few days of rest during her college spring break. It was a NIHGHTMARE!!! The room was filthy! The drawers were hanging out of the dresser. The bedspead was nasty and the sheets were stained! The bathroom was not clean and the commode did not flush! Our view was an alleyway. The paint was... more

Prior to our trip, I read the reviews of this hotel and then became confused: some loved it / some hated it. We arrived on February 22, 2009 and fell in love with the place. Reasons to like it are: 1. Small and comfortable 2. Food at the buffet is much better than we had expected 3. Very pleasant staff... more

I seriously don't understand the bad reviews on this place. My husband and I stayed for a week and really enjoyed our holiday. Here's our overview: ROOMS: We stayed in 611-A which was a smaller room, no fridge, king size bed, electronic safe, little balcony. The room was very clean, bathroom was clean and nothing was falling apart. The hotel/room... more

It was our first trip to the kind of resort so I cant compare with others but we cant wait to return. Our room on the ground floor was older but very clean and very comfortable. The staff went beyond to make us comfortable and happy. We do not speak any Spanish but htat didn't matter. Cant wait to return... more

We has a great time there, it was all we expected it to be for a true mexican hotel! The front desk was helpful and when we were to have the other twin too, our agent got right on it. If we wanted Canadian, we would of went to the Express Hotel (they flush there) and clog the lines). All... more

The brochure we had was quite deceiving. It rated this hotel as a 31/2 star but the resort rates itself (slightly biased I think) a 4 star. NOT a 4 that's for sure. A three is more accurate. We decided on this resort because our family was going (2 adults and 2 teens) so it made it an affordable vacation... more

My friend and I both in our early 20's booked this resort last year.. We unfortunately were mislead by one of the websites which actually had pictures from a sister resort posted under the Real Playa.. We paid nearly $2000.00 for an all inclusive trip from Cananda! When we arrived the resot itself, looked desserted.. There was No staff other... more

This was my 2nd time to Playa Del Carmen. The Real was horrible compared to the last resort which was the Reef Club. The Reef Club in my opinion was a top notch resort compared to the Real Playa Del Carmen. You couldn't get more bottled water after they gave you the 2 day limit, which is supposed to be... more