On the way to this hotel we dropped some people off at these amazing resorts that are set on their own with grand entrances so in comparison this is not so breathtaking on arrival but what you have to remember is that those people are stuck in their resorts in the people of a dual carriageway with nowhere to walk... more

We arrived late one night, and the check-in process was smooth enough. The air conditioning in the room wasn't turned on before we got there, and was unplugged during the day so every time we went to the room it was extremely hot and humid inside. We were to receive free water in bottles each day - and they would... more

I can't believe some of the bad reviews I have read of this hotel. I loved all 14 days of my stay here. The staff are so friendly and helpful, the entire hotel is relaxed and chilled-out, the food was amazing, the location is great. The room was cleaned immacutely every day. Basically could not rate it high enough &... more

My sister and I booked Real Playa del Carmen & Beach Club to have a 4 day rest from hostels throughout South and Central America. I regret to say that we were treated horribly by the staff. The bell-boys were at the front desk and couldn´t answer any of our questions, we were told our room would have a bar-fridge... more

I'm a researcher when it comes to vacation, so I know what I'm getting into (usually). The Real was pretty much what I expected. Your basic Mexican style hotel. We had the standard room. A little crowded layout for the room, but it worked. Nice king size bed with an added foam thing under a mattress pad, so the bed... more

We stayed at the Real Playa del Carmen from February 14,2009 to March 7th,2009. Because the Elfaro Condo , where we were supposed to stay , was not completed in time. We had to make alternate arrangements at the last minute. Our criteria was that we be in downtown Playa del Carmen and have all the amenities of its beautiful... more

My daughter and I arrived for a few days of rest during her college spring break. It was a NIHGHTMARE!!! The room was filthy! The drawers were hanging out of the dresser. The bedspead was nasty and the sheets were stained! The bathroom was not clean and the commode did not flush! Our view was an alleyway. The paint was... more

Prior to our trip, I read the reviews of this hotel and then became confused: some loved it / some hated it. We arrived on February 22, 2009 and fell in love with the place. Reasons to like it are: 1. Small and comfortable 2. Food at the buffet is much better than we had expected 3. Very pleasant staff... more

I seriously don't understand the bad reviews on this place. My husband and I stayed for a week and really enjoyed our holiday. Here's our overview: ROOMS: We stayed in 611-A which was a smaller room, no fridge, king size bed, electronic safe, little balcony. The room was very clean, bathroom was clean and nothing was falling apart. The hotel/room... more