I booked a room online and paid in advance to obtain the rate. I was a little hesitant about that but everything was perfect. The rooms are gourgeous and we even got upgraded to the Master Suite - were we lucky!! This hotel is a block from 5th Ave so perfect location. They offered all the amenities and were very... More

The location of this hotel is perfect! Close to 5th avenue for shopping and eating and close enough to the beach to walk. The hotel will also give you a discount on lounges at the beach. The staff is amazing, so friendly and helpful and the rooms were very clean. The breakfast was really good as well. I would highly... More

My daughter and I spent 10 days at this hotel and found the staff to be extremely friendly and helpful with a smile every time we encountered them. My daughter found her bed too hard and as soon as we told them, right away, they brought a comfy topper which made the bed lovely. The room was very quiet and... More

What a great place to stay!! This boutique hotel offers a great location just off of 5th Avenue. The staff was very helpful & friendly. The grounds are absolutely beautiful & relaxing-will certainly be back. More

Just returned after 10 days. This was our 6th trip to Playa and our first stay at Hacienda. We will definitely be back. All the staff were excellent and the rooms were spacious and clean. Great value and location. Thanks to all! More

I was looking for a reasonable quality boutique hotel in Playa for my first visit. Using Tripadvisor i selected Hacienda Paradise & could not have been more pleased with the choice. The hotel is well located close to 5th Ave, has all necessary faclities. It offers good value accommodation and facilities, is very clean and has a relaxed atmosphere. I... More

The only downside was that on the night we arrived the hotel next door had a VERY loud disco that went on until 3 in the morning! Not good and nothing the staff could do seemed to reduce the volume. More

I agreed to go to Playa del Carmen, last December, with our son & daughter-in-law, with some trepidation, having been totally unaware of the place. However, after spending 5 nights there, I was completely captivated by all the staff, that was always ready to help in every situation. My room was always kept immaculately clean, & I was pleased &... More

We are in our 60's, from the midwest USA, and have travelled 20-25 week long trips to MX. We've been to Playa maybe 10 weeks with about 5 of those at the Hacienda. We have not found a better value or more friendly, helpful staff. From the ownership group down through the housecleaners, they are all great. They really seem... More