i recently stayed here. i got a very good deal on the hotel so for what i paid, i felt ok about the issues. i read the complaints on this forum before i went. it boils down to how much you expect. since the cost was the same as a flight and hotel , the food and booze was a... more

This place has a staff that is completely incompetent. It took us over 2 hours to check in to get the room we booked . Then another hour for our in-laws to check in. Then another hour to switch rooms because we were supposed to get an ocean view room (vista del mar). To make everything worse, we had spent... more

My husband and i stayed here for 2 weeks with another couple for our honeymoon sort of vacation. the hotel location was nice, but it was definatly not a top notch resort. my husband and i requested an ocean view room, and didnt get into an ocean view room until we personally found a couple that was leaving the next... more

This hotel was rated 4 stars where I bought the package. I can assure you that it’s no more than a 3*. The hotel looks like a 4* but the food is even more like a 2 stars. It was mostly greasy staled fast food. The station where you could have your pasta custom made was using old pans covered... more

Dates of visit: March 25 - 29, 2008 My husband and I received a nice size travel voucher last year for our wedding and decided to use it for something neither one of us had done - go to Mexico in March to an all-inclusive resort. I read reviews on this website and found them to be quite helpful. The... more

This February was the second time I had stayed at this resort. Last August I went with my husband and my three year old daughter. I loved the beauty of this place so much I booked a trip in Feb. for my birthday with one of my best friends. The grounds of the hotel are beautiful with tropical flowers, waterfalls,... more

Hola Amigos We stayed in this hotel from March 14-28th. This was our first ever trip to Mexico. We couldn't have been more pleased. We arrived around 9:30 pm in Cancun. Was a bit intimidating as we had never travelled internationally before and that part of the airport is very stark. We got by by following others. Being picked up... more

Hello everyone, we spend a week at this resort february 16 to 23th and we was a bit nervous with all the review we read,but i can tell you it was a very pleasant week,the staff or amazing,very clean room,veru nice pool ect,only the beach was ok no blue water,but ask for the resort its like a 5 *. anyone... more

We stayed a week in March at the Hacienda Maya. We had a nice reception with a drink upon arrrival and an easy check-in, although we did have to speak to time share person before being able to see our room. The place is a bit isolated, but you can catch the local bus on the main road across from... more