We stayed at the Ocean Maya for nine nights and not once did we lack for anything! The employees were attentive, courteous and went out of their way to make us feel special. Food was tasty, varied and served with flair and pride. The free shuttle into Playa Del Carmen made for a nice shopping break but for most days... more

After reading some reviews, I saw that there were many positive reviews on this resort. But still, there were some concerns. But we did it! The price was great and overall I had a feeling we would like it. And guess what? We LOVED IT! It is a hidden gem for sure! My advise to people - When you are... more

We loved the resort! I was worried after booking this place, because of all the bad reviews... but I'm so glad I didn't listen to them, because I loved the place! The only things that I would complain about is: 1.) During the low season - they don't have the jacuzzi turned on, no biggie though, I didn't need the... more

My husband and I booked this trip thru Continental Vacations. It is a beautifully maintained resort. The staff is friendly and the service is impeccable. Food and drinks are first class--we were never disappointed with the quality of our meals. A cautionary note: Please take bug repellent! The mosquitoes were as enthusiastic about their meals as were we!! Also, please... more

My first impression of the place was awesome, I loved the Bungalow style rooms but the longer I stayed there, the more I disliked it. The food was decent, the staff we're friendly. NO beach there in March, i guess it was wiped out from the hurricane. The place is clean but had a sewer smell in the rooms &... more

This was our first all inclusive, and it will probably be our last. Pools were nice, but the spas didn't work. Jack hammers all day long. Entertainment was ridiculous. The specialty resturants were good, but only open every other night. Except for the Japanese resturant, none were air conditioned. Tried to sit outside to eat, and because they had the... more

Stayed at the Ocean Maya for one week in august. To be honest, after we booked our trip, I read many reviews and actually tried to change hotels from the many negative reviews out there, but it was too late, so I was a bit nervous about staying there. Overall, the bad reviews are overly harsh and I think some... more

I have never been so disappointed in a resort. The "all-inclusive" was a joke. Only half of the resort was open. The coffee shop and disco were closed. The pool spa and fountain was turned off. The water to the pool bathroom was turned off one day. Electricity was touch and go. The restaurants alternated days open. There was construction.... more

We were looking so forward to this vacation. But what we got was the sound of jackhammers from morning till night. The service was bad to put it mildly.unless you payed for it. The food in the main restaurant was really bad. The only restaurant that had air was the japanese. The sewer smell was awful around the complex.One of... more