We travelled on June 14 via AC and got in as scheduled. Walk across to Hertz and picked-up a car for the week- great rates and got upgraded to a Jeep. Drove into hotel and arrived just before the transfer coach and booked in a breeze. Room was at the back of Lobby and suited us fine. Everything worked and... more

Stayed in this property 16th June 09. It was our 6th time to mexico at various hotels and I have to say the room, grounds, food were good. We had booked a 10 night stay but after night 3 we contacted our tour operator and requested to be moved to another hotel as we had recieved so many bites we... more

just had a wonderful 10 days there bar staff was brill new just wot i wanted as soon as i walked the entertaining staff was fantastic food 9 out of 10 going back next year everybody was so friendly lynn and danny worksop notts more

We arrived at Occidental Grand Xcaret on Friday 12th June for a stay of 2 weeks. We decided to book with Thomas Cook only 2 weeks previously as the price was so good, mainly due to Swine Flu issues throughout Mexico. The flight: Thomas Cook Airlines don't seem to have a particularly good press. Their long haul service is very... more

Beautiful hotel, with lots of wildlife onsite (monkeys, flamingos, deer) The beach is man made and therefore not as beautiful or large as some resorts that we have been to. The park that is located next door is okay, like a small zoo with a good night show. Bring your walking shoes, it is a large resort. more

Stayed at the hotel for a week with family and a 3 year old the week of June 20th...The Buffet staff were great along with all the bartenders at the bars. We had spiders(huge spiders) and a lizard in the room. On our first full day there i tried to be nice and left the room cleaner a tip ,... more

As a vacation, cruise and honeymoon specialist, I am more critical of resorts than the average guest. I look at the resort in terms of how it would fit the needs of my clients so I tend to be very picky when I travel. My husband and I spent 6 nights at the Occidental Grand Xcaret in mid June. They... more

It was our 6th trip to the Riviera Maya and 1st to Grand Xcaret. Positives: beautiful hotel (landscape and architecture) within the jungle. It is a wide site but we enjoyed the walks (weren't we on vacations?). Staff in general very courteous and smiling. Rooms were clean. Food was very good - go to the Steak House twice if you... more

what a wonderful vacation we loved every minute and find it hard to find fault (mostly americans) .check in was flawwless and wow what abeautiful complex everything is quite spread out but yet accessable staff working from early morning doing weeding everywere cleaning pools and generally keeping the resort as we found it spoitless.we found that really little or more... more