We had the most amazing experience and will be back! We upgraded to the Royal Club and enjoyed the extra amenities and service. All the staff were friendly. Our section had a private front desk/concierge that is always willing to help! We enjoyed the Royal Club restaurant and were pleasantly surprised to find that they had vegetarian selections listed on... More

my husbad and i spent a week there jan 25-feb 1. it was nice but we thought we would get more out of 4.5 star. we were given the wrong room at first but they did give us the right one after a while of fighting with the manger. the food was good we ate at the resturants everynight seafood... More

We traveled to the Grand Xcaret feb. 6-13, 2012.We arrived at the hotel@ 1:30 p.m. Was told that our room would be ready at 3:00. At 4:00 we went to get our room and it was not prepared. the staff was very apolagetic and we got it straigtened out. The staff was very friendly and the room was cleaned promptly... More

My sister and I stayed at the Xcaret February 4 to 11, 2012. Everything was a we expected it and has shown on their web site. We liked - the quality of the buffet food and drinks, especially that we were told by our travel agent this hotel looks more like a 3.5 stars - the staff was friendly, professional... More

My husband and I just returned from staying a the Occidental Grand - February 6 - 12th. What a great week! The grounds are beautiful, staff friendly and lots of things to do. The food was good, we did however only eat the main buffet once for supper and made reservations at the restraunts the remaining nights. The lunch buffets... More

Apple had this resort rated as as a 5 apple resort. It should be more like a 2-3. After taking 14 cruise vacations we decided to try an all-inclusive. We're definately going back to cruising. The resort is in need of repairs. We were given a basic room which had 2 dbl beds and when asked to upgrade at check-in... More

Everything was as advertised with respect to what was shown on the websites and brochures. When we arrived the check-in experience was quick and efficient. ALL staff from the front desk to the maintenance workers were extremely friendly and always offered a HOLA as we passed. The room was clean and it offered everything we needed. The mini-bar was nice... More

Just returned from staying at Occidental Grand - Royal Club, February 4-11. The Royal Club was absolutely fabulous. All the staff, from the Concierges, the Royal Restaurant and Housekeeping made our vacation very memorable. Our room was immaculant and comfortable, the food was tastey as well as innovative and the presentation impressed one of our party who is a Chef.... More

My biggest complaint was the service. I didnt find the cleaning staff very good and the beds were very hard. However the waiters and waitresses were very friendly and we had awesome service at the swim up bar! More