I am starting this review on my I-Pad while at the resort.
We were here from the 4th to the 11th.
It is now a little after 7am. 90% of the pool chairs and beach chairs have towels and other items on them. I have watched people put one towel on two chairs and then walk to the beach...
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Dear Noez1,
All our staff really appreciate your review published on trip advisor.
We are grateful for le tus know your remarks and especially we are happy to know that you had a great stay.
Thank you for recommending Grand Coco Bay. Please do not forget that we will be pleased to welcome you back at anytime.
Best regards
The...
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My husband and I just returned from our first trip to Grand Coco Bay and we loved it! Excellent value for the price we paid. We stayed Feb. 5th - 12th. The staff were very friendly and took excellent care of us. The people there work so hard and it seemed they worked very long hours, but always with a...
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Dear Amy L,
Thank you for choosing Grand Coco Bay, as a destination for your vacation.
We work every day with the commitment to provide a quality service to all of our guests. It is a joy to hear that we achieve our constant goal in your recent visit at our property.
Again thank you for letting us know that...
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We left the Grand Coco Bay yesterday (February 11) and opened our suitcase this morning to find that my 9 year old daughter's camera has been stolen. She recieved this camera in November for her birthday and is devastated at the loss of the camera and her holiday photos. We had to leave our suitcases in the "locked and secure"...
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Appreciated Tara p,
I would like to thank you for taking time to write your comments about your recent stay with us. All of our client’s observations and concerns are very important, since it is the best source of information to improve our services and facilities.
I can assure that your review will be seriously considered.
Thank you for giving...
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There are pros and cons to all hotels, but the grand coco bay was decent for the price. Cons were: Little water pressure in the shower, took a long time for shower to heat up. Had to ask for coffee refills for the room and I didnt care for the boats out front, although there is great swimming in the...
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Dear Cinderella2127,
Thank you for taking the time to write your feedback regarding your stay at Grand Coco Bay. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations; We will seriously considera ll your comments.
We remain at your entire disposal.
Regards The Management.
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Though we came in the evening and were surprised at the location during night time, it was close to fifth ave and great shopping. A cab was $50 pesos to Fifth Ave.
The good:
The snack bar had a lot to choose from and was usually pretty fast
The hotel refunded us for wireless fees when the wireless was down...
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Dear Threewilleys,
Thank you for sharing your comments on your recent family stay at Grand Coco Bay.
We can assure you that all of our clients’ opinions are very important to us because it is the most reliable source of information to improve our services and facilities.
We appreciate all your comments about our activities and services.
Kind regards,
The...
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We stayed at the Grand Coco Bay Jan 13 - 20. The resort is in an excellent location if you like Playa Del Carmen and 5th Ave. We walked along the beach a number of times and also walked back to the hotel on the streets one evening. Playa Del Carmen is a great place to shop and prices are...
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Dear BabsBets,
Thank you for giving us the opportunity to serve you and your family at Grand Coco Bay. It is a pleasure to know that you enjoyed our services and facilities, even more we are happy to know that we exceed your expectations, being this one our constant goal.
We look forward to see you again thank you for...
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The staff made the vacation fantastic, they all went above and beyond to make sure you were pleased. We have visited many all inclusive resorts in Mexico, will return to this one. My daughter and I were treated like royalty, which is customary in Mexico. The grounds and beach were beautiful, and well maintained. The food was good with a...
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Dear PhyllisBeaverton,
We really appreciate your review published on Trip Advisor.
We are grateful for your remarks and especially we are happy to know that you had a great vacation at Grand Coco Bay.
Thank you for recommending the resort. Please do not forget that we will be pleased to welcome you back at anytime.
Best regards
The Management.
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Grand Coco Bay is like CHEERS where they all learn your name…
We stayed at the Grand Coco Bay in December for our wedding anniversary. Coco Bay is a small resort, the swimming pool, restaurants and beach is right outside your bedroom door. The mood of the resort is slow and relaxing. Every one of the resort staff are so...
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Dear Captaincmr,
Thank you for choosing Grand Coco Bay, one more time as a destination for your vacation.
We work every day with the commitment to provide a quality service to all of our guests. It is a joy to hear that we achieve our constant goal in your recent visit at our property.
Again thank you for letting us...
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We really had a good time...enjoyed all the staff...especially Veronica and Fabiola at the Dining area...also the entertainment staff David, Carlos, Lesley and the other girls that work with them that I don't remember the names...
The only bad note is the fact that the hotel only gives 9 pesos to the Canadian dollar while it is easy to find...
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Dear Pierh 8653,
Thank you for sharing with us your comments on your recent family vacation at Grand Coco Bay.
We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.
We appreciate your good comments about our activities and services....
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I went to GCB last year and overall, had a good experience. Food was not fantastic however, I'm a bit picky - my dad had no problems filling up. We did have terrible service at the a la carte restaurants and the food (mexican and italian) was really not worth it. Service in the buffet was great, and I found...
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Dear CM,
I would like to thank you for taking time to write your comments about your stay with us. All of our client’s comments and concerns are very important to us being the best source of information to improve our services and facilities.
We do apologize for not have been able to fulfill your expectations.
Thank you for giving...
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