Just returned from 5 days in Playa with friends. We stayed at a friend's condo in Playacar, right near the Hacienda Vista Real. One afternoon, two of us decided to walk over to this hotel for lunch. First of all, NO ONE was there...granted, we're in the middle of an epidemic, but my friend who lives there tells me it's... more

My husband and I spent the first four nights of our vacation in a rustic, peaceful cabana in Tulum where we nursed sunburns. Unfortunately, with very little breeze and a lot of sand and salty ocean air everywhere, we were ready to feel clean and cool by the end of the week. We logged online in an Internet cafe and... more

Do not book this hotel! It is not close to anything. In fact, the taxi driver could not even find the place. We started the check-in process only to find out that the hotel had been sold recently and no longer had beach access or a beach club. The hotel seemed deserted and did not see any other guests. One... more

First let me say that the hotel area is absolutely beautiful, and if you want a nice area to stay out of the hustle and bustle of Playa Del Carmen and 5th Ave, this is a good pick. However, upon arrival on the first night of our honeymoon we found that they did not receive our reservation from a 3rd... more

No wonder this was one of the only hotels with availabilities on Dec 30/31... First of all, this hotel is not in downtown Playa. Not that it mattered to us, we don't mind having to take a cab to go to the city. When we saw our room we freaked out: basically, half of the hotel rooms (those that are... more

This review is long overdue, but I have read so many negative reviews here that I feel obligated to give my $.02. I have stayed at many hotels throughout the world, and would rate this one as well above average. One must take an objective approach when ranking a stay, and that rings 100% true for this hotel. HVR may... more

I have travelled all over the world for years and never have I stayed at such at terrible hotel. Everything, and I meen everything, you can possible imagine was wrong. When I arrived they did not know i was comming so I had to waity 3 hours to get a room. When I finally got it the room was not... more

The Hacienda Vista Real was absolutely horrible!!!! From the moment we checked in to the moment we checked out. We booked this hotel through RCI (time share exchange) through this service we were required to purchase the all inclusive meal plan which was more then disappointing and a complete waist of money. Upon arriving at the hotel you enter a... more

i decided to take the Spa day at Vista Real and its deceiving how a 5 star hotel can have so many shortages. Though amazing installations proper maintenance is something unheard of, the amazing light fixtures walls lockers etc must have been amazing 4 years ago now with time and use they are just going below average; they lack basic... more