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Mayan Palace Riviera Maya

Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 739 reviews
739 Reviews
5.0 of 5 stars
283
4.0 of 5 stars
183
3.0 of 5 stars
70
2.0 of 5 stars
90
1.0 of 5 stars
113
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#47 of 158 hotels in Playa del Carmen
  • Address
    Km 48 carretera Federal
    Cancún - Playa del Carmen
    Playa del Carmen 77710
    Mexico
Check Rates: £104 $207 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 4 of 5 stars Based on 738 traveller reviews
  • What to Expect:
    • 4 based on 415 reviews Rooms
    • 4.5 based on 416 reviews Service
    • 4 based on 405 reviews Value
    • 4.5 based on 415 reviews Cleanliness
    • 4 based on 164 reviews Pool
  • Recommended For:
    • 60% based on 458 reviews Families with Small Children
    • 60% based on 458 reviews Families with Teenagers
    • 50% based on 458 reviews An Amazing Honeymoon
    • 40% based on 458 reviews Older Travellers
    • 20% based on 458 reviews Young Singles

Reviews of Mayan Palace Riviera Maya

( 1-10 of 739 )
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1 of 5 stars
newyawkaccent
11 Jul 2008
0/1 found this review helpful

We recently bought a timeshare at the Mayan palace and this was our first and last visit there.It is a horrible place...the rooms stink of mildew because they do not use air conditioning but what we call here in the USA a swamp cooler. The place is so huge you need to wait for a tram to take you anywhere... more

8 Jul 2008
2/2 found this review helpful

We arrived at the Mayan Palace for a weeks stay through an RCI exchange. We were traveling with another couple and had a two bedroom lock-off unit. Check in at the hotel was fast and easy, however there was some confusion as the bell boys "assume" you would like valet parking for $10 a day. We rented a car, which... more

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5 of 5 stars
Philadelphia
2 Jul 2008
4/4 found this review helpful

We stayed at the Mayan Palace June 21-28, 2008. Booked it as a timeshare transfer. There were 6 of us, my wife, my 18 and 16 year old sons and their 2 friends, 18 and 17. Yes 4 teenage boys!!! Room: Booked a Master Suite which is 2 bedrooms (1 king and 2 doubles). Had a nice living area and... more

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3 of 5 stars
California
2 Jul 2008
3/3 found this review helpful

We stayed for 7 days. Our experience the first day was not great! Our luggage was missing for 1hr & we had no phone line in our room. I was frantically looking for a phone in the hallway outside our room (since the lobby is so far). Finally the bell boy showed up w/our luggage & was very upset because... more

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5 of 5 stars
Washington DC
28 Jun 2008
0/1 found this review helpful

We were given this timeshare as a honeymoon gift. After putting it off, and off, we finally booked in the month it expired, June 2008. While there, we did get hooked and are now timeshare owners ourselves of the Mayan Group. The Mayan Palace Riviera Maya Resort was very impressive. It was huge, and a fifteen minute walk to the... more

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5 of 5 stars
Columbus, OH
21 Jun 2008
3/3 found this review helpful

Understand that this review is from the perspective of a 55 year old couple from Ohio. We were at the Mayan Palace from June 13 to June 20. We had 4.5 sunny days, 2.5 cloudy days, but only a very few scattered sprinkles lasting a few minutes. Very lucky for this time of year I gather. But it sure was... more

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4 of 5 stars
Fort Worth
21 Jun 2008
2/2 found this review helpful

After reading several varying reviews about vacationing at the Grand Mayan, we were very interested to see what would be waiting for us upon arrival. First off, avoid the nicely dressed sales associates at the Cancun Airport. They were only trying to sell us packages that could easily be arranged through the resort. They grabbed us promising to "help" just... more

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5 of 5 stars
California
8 Jun 2008
3/3 found this review helpful

I went with my bf and two friends (late 20's and early 30's) and we had a 2/2 in building three...it was perfect, close to the pool and the reception desk. The ground were immaculate, we saw a pool guy whose job was to sweep water puddles away so that you werent stepping in water by the pools. =). Defintely... more

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5 of 5 stars
Southern CA
29 May 2008
3/4 found this review helpful

We stayed at this resort last week for a week and we LOVED it. The grounds are beautiful, the rooms are spotless (believe me, I'm picky), the service is great and the pool is amazing. Yes, the beach is rocky, but you can go to the beach in Playa del Carmen which is 20 minutes away (at most). It is... more

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5 of 5 stars
Phoenix
28 May 2008
4/4 found this review helpful

The Mayan Palace is Great, dont let anyone fool you. We stayed there for 7 days starting may 9th. We took cancuntransfers.com from the airport and on the way back. $82 total for two. The resort is massive. Check in was a piece of cake as we got there at 3:45 and were at the pool drinking cold pacifico by... more

Reviews of Mayan Palace Riviera Maya

( 1-10 of 739 )
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Mayan Palace Riviera Maya Address

Km 48 carretera Federal | Cancún - Playa del Carmen, Playa del Carmen 77710, Mexico