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Esencia


Esencia
Hotel class 5 of 5
Quintana Roo 77500, Playa del Carmen 77710, Mexico
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Traveller Reviews

87% Recommend
4.5 of 5 stars 80 reviews
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[ Date ] [ Rating ]
Paradise
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5 of 5 stars
BC
29 Jun 2009 | Trip type: Couples

This hotel is a hidden gem! Special, lovely and beautiful. The spa is incredible and quite the unique experience (my partner and i did the lovers ritual), and the lobby speaks true to the nature of the entire resort - quiet, understated luxury. The food is incredible, the patrons suited my style, and i would honestly recommend this hotel to... more

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5 of 5 stars
Atlanta
22 Jun 2009 | Trip type: Couples

We are just back from Esencia, and we miss it so much. I took my wife to Esencia for our honeymoon, and it was the perfect choice. This was by far the best service we had ever experienced at a hotel. Catalina and Nicholas at the concierge desk were very helpful setting up excursions for us, and giving us restaurant... more

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5 of 5 stars
Minneapolis, MN
20 May 2009 | Trip type: Couples
1/1 found this review helpful

We had originally planned our trip to Esencia in October, but due to a family emergency the night before we were supposed to leave, we had to postpone our trip until December. Staff was great in working with us, and only kept 50% of the deposit we put down, which we thought was more than fair. When we finally did... more

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5 of 5 stars
cancun
17 May 2009 | Trip type: Family
2/2 found this review helpful

We have been fortunate to have stayed at many small luxury hotels around the World, and without doubt, Esencia is by far, the best, all around hotel, in the most amazing location, we have ever been to. We stayed with our kids (3 & 9) and the level of service and premises for up-scale family travel is compared to none.... more

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5 of 5 stars
London
30 Apr 2009 | Trip type: Couples
2/2 found this review helpful

I booked an "Essence of Love" package in Esencia (5 night ocean view suite) as part of my honeymoon. The booking went very smoothly and Maria et others were very responsive to my requests. A couple of weeks before my departure I got an email from Esencia to break the good news that there was a cancellation in one of... more

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5 of 5 stars
texas
12 Apr 2009 | Trip type: Couples
2/3 found this review helpful

we have never been anywhere like this & we never wanted to leave!! gorgeous rooms nestled within the tropical trees...complete privacy that we felt at times we were all alone. white sand & crystal clear water...five star dining...the 'silent service' where whatever you wanted was just a mere request away...& not to mention the spa....unlike anything we have ever been... more

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3 of 5 stars
Tucson, Arizona
2 Apr 2009 | Trip type: Couples
7/14 found this review helpful

After massive research and stress of selecting a 5 star hotel in the Maya Riviera for my 5 star world traveler husband’s 60th birthday, I choose Esencia for our 9 day stay. I could not find a bad review of this hotel in the past 2 years, so my expectations going in were extremely high. I booked through www.whatahotel.com and... more

Management response from
Esencia Hotel, owner

We wanted to thank you for participating in TripAdvisor network and for indicating that you would recommend us to a friend. Also, we’d like to apologize for not meeting your expectations. We strive for excellence and continuous improvement and your feedback is important. Regarding the rooms, we have 8 sea view rooms and 21 garden view rooms. The garden rooms...

Perfect
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5 of 5 stars
Los Angeles
20 Mar 2009 | Trip type: Couples
4/4 found this review helpful

Food: excellent, the outdoor restaurant is so beautiful (especially when lit up at night), but do bring the bug spray they provide; rolls, juice and coffee delivered to your door (although a small creature similar to a racoon got ours one morning); lunch, small menu, but delightful. The grounds are meticulously manicured. The freestanding villas are wonderful - the rooms,... more

Management response from
Esencia Hotel, manager

Dear Guest, Thank you very much for taking the time to comment on TripAdvisor after your stay with us. We realize comments like yours must be earned day by day, hour by hour and we'll continue to work hard to earn them. Occasionally, a bird or Coati absconds with the morning pastry basket. We found the best solution was for...

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5 of 5 stars
Dallas, TX
18 Feb 2009 | Trip type: Couples
5/5 found this review helpful

Esencia was beautiful and the staff were exactly what we had hoped they would be. We stayed on the second floor of the main house in an ocean view suite - the room was great and the location ideal. We enjoyed a "couples ritual" (massage) at the Aroma Spa, it was perfect and romantic. The beach was beautiful. We enjoyed... more

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5 of 5 stars
new york
9 Feb 2009 | Trip type: Couples
3/4 found this review helpful

Heaven ..beautiful rooms ...amazing beach ..nice staff Amazing SPA The food could use some upgrade Do the Yoga in the morning. Go to Tulum Do not bother with Playa del carmen more

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Esencia Address

Quintana Roo 77500, Playa del Carmen 77710, Mexico