I can't say enough good things about The Royal. This was my second time staying at the hotel. The service is over the top! We were put in a new room in the new part of the hotel and even though there was construction going on, every need was met. The new rooms are beautiful! The gym is the best... more

I didn't know what to expect, but as soon as I was greeted by the private concierge, I knew I made the right decision. The entire service staff was incredible, from the maids, to the bartenders, to the cocktailers to the beachtlers. You will love the "royal greeting" - they make it very hard to leave. The Royal, which is... more

DATE OF STAY: November 13-20 ROOM: 535 (Royal Jr. Suite Oceanfront) My husband and I chose the Royal Playa del Carmen this year to celebrate my 40th birthday. It was a perfectly relaxing week, exactly what we were looking for! The property itself is very beautiful. Impeccably and tastefully landscaped. I chose our room with the online check-in, which is... more

We stayed at the Royal from Nov 9th to 14th and from the moment we arrived it was paradise. We went directly to the Coba desk (we booked our room on line- Royal ocean view) and were greeted with champagne and a cool towel. We arrived before check-in time so we were given a bracelet and told to enjoy everything... more

We have just returned from an excellent stay at The Royal Playa del Carmen ( 11 - 21st November ). Here you can find some of mine experiences : We had booked an Ocean Front, but at arrival we received an Ocean View suite. We didn't like this kind of "site ocean view", because we paid € 200,00 extra per... more

my parents came to the hotel to visit me for a week as I have been in playa working for five months. the hotel staff have been excellent and have been very welcoming, even with me not being a guest at the hotel. I managed to get a day pass and enjoy all of the hotel services and take part... more

From the moment we arriived, we were treated as "royal" guests. Everthing offered was excellent. All staff were most helpful and courteous. We especially enjoyed our time by the pool. The "pool crew", most importantly, David, got everyone involved in all activites and made our trip!! more

We've stayed in many 5 star all inclusive resorts in Mexico and this one has to be the worst for service! What a waste of money!!! Looks great on the outside and has a great location but for a fairly new hotel its poorly maintained and run. Room service took forever and could never get the order right and it... more

Four of us stayed at the Royal from the 13th - 18th of November after postponing due to Tropical Storm Ida ( very glad we bought trip insurance ). We have stayed at a number of All Inclusives in the area including the Royal Hideaway and Iberostar Gran Pariaso. The Royal was in many cases at or above the others.... more