We stayed in a balcony room, streetside...and couldn't have had a better experience. We have been visiting Playa for ten years, and this is by far the best hotel! Very clean rooms, very kind staff, and the best value in town. Miguel, at the front desk welcomed us with a huge smile.. sent us to off the beaten path restaurants,... more

Seven of us stayed here in early April and really liked it. My husband, daughter and I had a luxury roon on the pool deck with a futon and king bed and found it very comfortable. Pool only good for cooling off but lovely sitting up there and looking out to sea while you have a drink. Noisy music some... more

I stayed in the illusion Boutique Hotel and loved it. The rooms were very clean with a great view of the ocean. The location was also very convenient, from the hotel anything that we needed was within short walking distance. The staff was extremely friendly and helpful. Not only were they very willing to accommodate guest's needs but they were... more

We just returned from our 7 days honeymoon in Playa del Carmen at the Illusion Boutique Hotel. We got a Deluxe Balcony room, spacious and impeccably clean, we had a balcony with a view of the beach. The maids were very friendly and attentive, they made beautiful and different figures with the towels everyday. The bar on the roof was... more

The Illusion Boutique Hotel is in a great location just off 5th. Nice and quiet, comfortable beds, very clean with a wonderful staff. At the reception desk Migel was very helpful and a bit of a jokester. Poolside and at breakfast you will find Javier. Have him fix you a drink and enjoy a good conversation with him. He's quite... more

The Illusion Boutique Hotel was a wonderful experience. The staff was friendly and very helpful. When we needed to book a tour and a taxi, they took care of everything. When we needed to reschedule our vacation, it was no problem. The room was perfect, the AC very cool, plenty of room for our clothes, a hair dryer and ironing... more

We were mostly pleased with our choice of this hotel. We (3 women late 20s/early 30s) stayed at the Illusion Boutique Hotel in April of 2008 and were in a Luxury Suite room with a king bed and a futon. The room had a king bed, futon, mini refrigerator, microwave, and sliders that opened up on to the rooftop patio... more

We just spend 7 days in the hotel Illusion, a small, friendly hotel, near the sea and the main town attractions, that received us with the pleasant smiles from the staff. Our room was spacious, always clean, with arrangements that the maid changed every day. The real surprise was that despite being located 20 steps from the bustling Fifth Avenue,... more

This hotel is very well located, but the staff needs to keep working on their skills. We asked the front desk for a copy of the hotel's prices three separate times (we had had a problem with our flight being overbooked on the way down and had lost a day), and, each time we were promised the paper would be... more