Location. Breakfast included. Friendly staff. We were leaving very early and were told (the night before) that since we would be leaving before breakfast started that they could arrange to have some fruit for us to take. That morning there was no fruit and we had a very long bus ride ahead of us and no breakfast. I would have... More

From the first moment checking in to checking out the staff was outstanding.They go the extra step to make sure you have the best and most relaxed stay. Karina and Mahatma made sure that out trips site seeing were fitted to us perfect. The Hotel is very clean and has a breath taking veiw of the ocean and Cozmel. We... More

We have stayed at two of the Xperience Properties (Aqua Luna in Playa and La Palapa in Holbox) and always found service was top notch in all their properties. Their staff are truly THE BEST and aim to make your stay the most enjoyable it can be. The property is conveniently located near the beach and 5th Avenue. There are... More

Very good hotel, quiet, in the heart of Playa, nice staff More

The hotel is somewhat different, more worn down than the pictures suggest. It was also not clear whether the hotel has beach - it has, but some 150 m walk from the entrance. We continously had problems with the air conditioning, and even when it functioned, it was too loud and had to be switched off for the night. We... More

I stayed in a base room at the illusion for 5 nights in January. The room was very small, window with view to no where, beds and linens are of extremely low quality and very uncomfortable. Walls are thin and you can hear everything. Room comes with a safe, iron, hair dryer, free water and ac. The shower was pretty... More

We stayed one night in between diving in Cozumel and the airport in Cancun. It is in a great location five minutes from the ADO bus station/ferry dock and right off 5th ave north which is the main pedestrian mall with restaurants etc, also a short half block from the beach. It is also near the nightclubs on Calle 12... More

Illusion Boutique was an hotel that gave great service and were very friendly. The rooms are quite big, and clean. We were on Isla Holbow the first week. Wheen we came to Illusion and told it was our honeymoon, the nice concierge tried to upgrade us to the nice 4.floor. Unfortunately it was full, bur he gave us a decent... More

This hotel is in a great location between 5th and the beach. The staff and management were very helpful. We had an issue with our air conditioning our first night, the GM had us move into the room directly next door and was super helpful. We stayed a week and could not have been happier. We do not look for... More