We have been to Playa several times and stayed at all inclusive resorts several miles from downtown. We wanted to stay downtown this time and found this hotel on TripAdvisor. The price was perfect - and so was the location. I had read the reviews about the staff and how great they were - and man, were they right!! Everyone... more

I enjoyed my stay at Illusion Hotel! I was in Mexico for a wedding and i knew i would not be spending to much time a the hotel, so this was just perfect for me.It was very affordable and in a great location! It's not anything fancy, but the evrybody who worked there were very nice and were very helpfull.... more

The hotel's location was excellent. It was a few yards away from the beach, la 5a avenida (5th avenue), an authenthic mayan resturant, and much more. The staff was very friendly, especially Violeta. She was very helpful by making reservations to some of the activities Playa Del Carmen has to offer. She also helped us by arranging transportation to the... more

great boutique hotel with a perfect, central location in the heart of playa del carmen. super close to the beach and amaizing atmosphere. would go back in a heartbeat!!!!! highly recommend!!!! more

I recently stayed for two full weeks in the Illusion Hotel and left with the greatest memories. I currently work in a hotel in Arizona therefore every time I go to a hotel; I observe everything and notice the smallest details. As I walked in, I became aware of the cleanliness of the marmol floors and mostly the big smile... more

First of all this is my first time writting a review here at trip advisor and i decided to do so because i think the Illusion hotel is a great choice for a nice clean and great located hotel; this is the second time i stay here with my wife and never ghad a bad experience, i also think the... more

We made the reservation and also the payment 6 months in advanced for new years eve. When we arrived, the room was overbooked. Without any responsibility, the "manager" promised an upgrade for the following day, going to the top room named "Number 500" Then, she said, It was not possible and offered us moving to an other hotel of lower... more

It is with pleasure that I am writing to give you my thoughts and comments of your Illusion Hotel in Playa Del Carmen . Your hotel was recommended to me through my daughter who had stayed at your hotel a month earlier. This was my first vacation in 15 years. Previous to that, I had stayed in many hotels. Never,... more

Jamie, Silvia and Violetta, what can I say... You guys were amazing! From the moment we stepped into the hotel door until the day we left, we were given nothing but respect, comfort, kindness and warmth. Your three are truly very knowledgeable people, who go far and beyond to make you feel comfortable. Sylvia and Violetta made the stay perfect,... more