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Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Hotel amenities
Fairmont Mayakoba
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85%
Ranked #30 of 195 hotels in Playa del Carmen
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931 reviews from our community

Traveller rating
    617
    177
    61
    50
    26
See reviews for
Families
295
 
Couples
390
 
Solo
10
 
Business
100
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Minneapolis MN
1 review
2 of 5 stars Reviewed 18 June 2013 NEW

I write this message for any couples considering this property for their destination wedding. The Fairmont Mayakoba is a beautiful property and after visiting it this last February, we thought it would be a great place to host our destination wedding, as it had the right mix of atmosphere, size, and amenities for us and our guests (an anticipated group... More

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Jacksonville, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 June 2013 NEW

Our stay has been great- -we have 2 connecting rooms upstairs and it feels spacious enough for 5 of us to relax and have our own space. Beach has been great; food really good and the service and staff very warm, professional and helpful. You feel very safe tucked in to Mayakoba and we have gone into Playa del Carmen... More

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See 2 more reviews by terry w for Playa del Carmen
Traverse City, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 13 June 2013 NEW

I stayed at this resort the end of May and it is fantastic! It spans 45 acres of landscaped jungle with a freshwater lagoon meandering through it. I was in constant awe of all the flowering plants and trees with dozens of bird species calling throughout. It is so vast that the hotel provides constant free shuttles which are never... More

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
18 June 2013

Dear CF: Thank you for taking the time to share your experience at Fairmont Mayakoba. Being sustainable is a key component of our philosophy and so, reading that you enjoyed and appreciated the lush vegetation, the lagoons that are home to fishes, turtles, ducks and many other local species, it is a valuable recognition to our Green Team and all... More

Wheaton, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 June 2013

I brought my family down to celebrate a family wedding. Everything was, for the most part extraordinary. The food, the property, the service; all were fabulous. A couple of issues: After paying $1400 (not all inclusive) for golf, they did not have water on the golf course (actually they did, but at $5 per bottle, and paying $1400 to play... More

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
18 June 2013

Dear tlpaper, Thank you for staying with us at Fairmont Mayakoba and for sharing your experience on TripAdvisor. First of all I want to thank you for your compliments to the staff, the hotel’s facilities and the culinary offerings as our goal is to provide the finest facilities and service to all our guests. On the other hand, though I... More

Naples, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 9 June 2013

We had a great stay. The casitas were luxurious, romantic and private. The PGA course is stunning! The staff was very friendly and helpful. The restaurants around the property are conveniently located but are expensive. Playa del Carmen is 15 min cab ride.

Was this review helpful? Yes 1
Naples, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 June 2013

We recently stayed at this beautiful resort for our honeymoon. We checked in and were pleasantly surprised that we were given one of their casitas-a small detached unit from the traditional hotel-nestled cosily within the beautiful property. The grounds are well kept, with lush vegetation, a winding canal filled with turtles, fish and local birds. The surrounding golf course is... More

Was this review helpful? Yes 1
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
18 June 2013

Dear Ellen M, First of all congratulations on your wedding! And thank you for selecting Fairmont Mayakoba as your honeymoon destination and allowing us to share with you this special moment in your life. We thank you for your compliments on the hotel’s grounds, amenities and green efforts. I'm also delighted to read that you experienced the warmth of the... More

California
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 9 June 2013

We stayed 3 nights at the Fairmont and also at Banyan Tree (pls see my review there). First and foremost, join the Fairmont President Club (free) because you will get extra benefits, including better rates, free internet/wi-fi (very slow by the way), use of spa, late checkout, welcome chocolate dipped strawberries, etc. Having said that, we preferred the overall ambiance... More

Was this review helpful? Yes 2
See 2 more reviews by ppts for Playa del Carmen
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
18 June 2013

Dear ppts: Thank you for sharing your experience about your recent stay with us at Fairmont Mayakoba. It was a pleasure to have you as our guest and appreciate all your comments in regards to the service, the facilities and particularly those of our Concierge professionals, they will be very happy to read your compliments too. On the other hand,... More

San Jose, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 June 2013

This hotel, as others also say, is just pure luxury. What a pleasant stay I must say. And all thanks to Paulina for making it soo comfortable and all the front desk staff as well. Every part of this property is immaculate with very luxurious appointments. The bikes were nice (when you find them). The carts were very frequent and... More

Was this review helpful? Yes 1
Galveston, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 June 2013

This hotel is truly a luxury experience...the grounds are pretty amazing! From the moment of arrival the staff was SUPER friendly and accommodating. Rooms overlooking the lagoon are wonderful with super comfy beds, but be careful as boats do come by! Prices seemed on the higher side, but this is a luxury resort, so be prepared. STAFF is ready to... More

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See 2 more reviews by britishgirl82 for Playa del Carmen
Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
13 June 2013

Hola britishgirl82, Thank you for sharing your stay with us at Fairmont Mayakoba. We believe that warm, attentive service is the ultimate luxury and so, it is good to read that our staff anticipated your every wish and need. As you mentioned, being part of the Fairmont President’s Club do come with a number of privileges, and so, we hope... More

Washington, District of Columbia, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 June 2013

We booked Fairmont Mayakoba because we had great experience with the Fairmont hotel in Bermuda (staying at both South Hampton and Hamilton properties). Since we traveled with our 5-year-old, a more secluded and family-oriented hotel is more suitable. Fairmont Mayakoba is great for families-both my husband and I also enjoyed the 3-hr free time in the gym while my son... More

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Fairmont M, Public Relations Manager at Fairmont Mayakoba, responded to this review
13 June 2013

Dear KYFG, Thank you for taking the time to share on TripAdvisor your recent stay with us. I also want to thank you for your loyalty and for already considering Fairmont Mayakoba for future vacations. I’ll be sure to pass on your comments to Marco, Jorge, Ricardo and Ana, as nice comments such as yours are an inspiration so that... More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Golf cart(49)
  • Very nice(29)
  • Banyan tree(27)
  • Las Brisas(24)
  • Signature casita(15)
  • El puerto(15)
  • Breakfast buffet(13)
  • Main pool(11)
  • Boat ride(10)
  • Top notch(9)

Additional Information about Fairmont Mayakoba

Address: Carretera Federal Cancun, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Children Activities Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Romantic Hotels in Playa del Carmen
#20 Luxury Hotels in Playa del Carmen
#22 Family Hotels in Playa del Carmen
#23 On the Beach Hotels in Playa del Carmen
Price Range: ££
Hotel Class:5 star (5*)
Reservation Options:
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Also Known As:
Fairmont Mayakoba Hotel Playa Del Carmen
Fairmont Mayakoba Hotel
Fairmont Hotel Playa Del Carmen
Fairmont Playa Del Carmen
Mayakoba
Playa Del Carmen Fairmont
Fairmont Mayakoba Mexico/Riviera Maya - Playa Del Carmen

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Fairmont Mayakoba
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