I have just returned after a 5 night stay with a girlfriend. We are in our 50's and love to have fun. I have stayed at the Iberostar ( which is a beautiful complex with great food but more expensive than the Riu and far from Playa del Carmen) and wanted to stay at the Barcelo(although I think the beach... more

We just returned from a week’s stay at the Riu Palace Riviera Maya. Unfortunately, our stay definitely did not warrant more than an average rating. Warning: this is a long and detailed review!! Service The service was very sporadic. At times, it was excellent and immediate, whereas many other times it was nonexistent. For example, I called to ask for... more

This was our 25th wedding anniversary trip. I was apprehensive having never left the country before but to my surprise it was the best vacation we have ever had. We got to the Riu Palace and were treated like royalty as soon as we hit the lobby. We had no problem communicating with the desk. As soon as we checked... more

Overall we enjoyed our say at RIU Palace Riviera Maya! We would go again. Pros: ~Access to beach beautiful with calm water (RIU Palace Mexico has a bigger beach, and bigger waves). ~Good Customer Service. ~Deliver campaign and strawberries and make dining a special experience on anniversary/ honeymoon/ birthdays. ~24 Hour All-Inclusive. ~Cabana boys to serve drinks on the beach.... more

The Riu Palace is very nice. Check in was quick and easy. The food was good with gauc and pico available bfkt, lun, and din. Lots of shade available at the pool and on the beach. I was quite dissappointed with the service at the pool. We have traveled to Mexico many times and the staff work very hard for... more

Overall - We would go back. The rooms were clean and always stocked with water/drinks. It was the only time I have stayed in Playa and not smelled sewage. Also, the room was not humid and the A/C worked great. The food was ok. The buffet "Don Manolo's" was great for dinner but "Chili's" was better for lunch. The specialty... more

I think the best word to describe this resort is "Grand." The atomosphere, service, food, pool, beach, etc... is top notch. I'll start with the positives - but there are some negatives towards the bottom. Details: The Crowd - Split between Americans and Europeans for the most part. Not many children, but some. Fairly diverse age group, lots of seniors,... more

Stayed at Riu Palace Riviera Maya from April 29 - May 5. (2 adults ages me(36) husband (43). Warning* long review & info ahead! Little info on our past travels for comparisons... Mostly do all inclusive resorts and a couple of cruises. We have stayed at almost all of the Sandals resorts (with the exception of their 3 hotels in... more

This was my third trip to the Riu Palace Riviera Maya and it was absolutely wonderful. The food is fantastic (order the steak at Sir Oliver, the chicken at The Mexican), and the service is second to none. The rooms are great. Specifically, they're large with a balcony, the air works very well, and, the water pressure is great for... more