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Riu Palace Riviera Maya

4.0 of 5
Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad, Playa del Carmen 77710, Mexico
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Riu Palace Riviera Maya
Ranked #38 of 193 hotels in Playa del Carmen
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2,510 reviews from our community

Traveller rating
    1,554
    610
    198
    91
    57
See reviews for
Families
577
 
Couples
1307
 
Solo
19
 
Business
29
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Pleasant Grove, Utah
1 review
4 of 5 stars Reviewed 20 May 2013 NEW

I arrived early on a Saturday morning. I did have to wait for my room. That's normal. They always use such a strong disinfection for the hotel rooms. It's strong! Just ask your room attendant "No Spray" The rooms need to have a face-lift. The beds are very worn out. The bedspreads are old and the pillows are awful .The... More

Was this review helpful? Yes 2
Top Contributor
82 reviews 82 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 20 May 2013 NEW

My mom, sister and I just returned from paradise. The Riu Palace was by far the best place that I have ever stayed. The reviews that claim that the pool needs reburbished are false. That there are bugs - false - the food is bad - false. I didn't see one bug for 7 nights. In the halls, rooms -... More

Was this review helpful? Yes 2
See 2 more reviews by 859Beth for Playa del Carmen
Miami, Florida
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

Me and the wife just got back from RIU Rivera Maya a couple days ago. The resort is about 1 hour from the cancun airport, which is good, away from the immature partiers. The resort is really a palace and it beautiful when we arrived. Staff was great throughout the whole trip. Room is nice and kept clean everyday and... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 19 May 2013 NEW

This place is ace nothing to complain about the food is the best the drinks are to die for after spending two week here it's going to take my liver a few month to recover lol crystals is a must spent my birthday in here where they sang to me and made our evening

Was this review helpful? Yes 2
cheshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

Recently returned (sadly ) after two weeks in this fantastic location. Had been upgraded to this hotel as our origional booked had closed for refurbishment, how lucky were we? Felt it important to say this as we have since looked at costings for our next holiday and realised this review MAY BE DIFFERENT HAD WE PAID THE TRUE COST. tHE... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2013 NEW via mobile

I can't say enough about this place, I have been there four times and will continue to go back. The entire staff is amazing. What made the experience even better was our travel rep. Alonso, he was there every day making sure we were completely satisfied, it was great having him there!

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 15 May 2013 NEW via mobile

We booked our long haul holiday last year with Tomsom after plenty of research about Mexico, and it paid off for us big time! So i will save you guys the time of researching for yourselves.... This place is fantastic! The hotel, the food and drinks superb and the resort are absolutely top notch and right on this beautiful riveria... More

Was this review helpful? Yes 5
Boston, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 15 May 2013 NEW

This hotel has done many things well. The staff were simply outstanding and almost everyone spoke English. The food was AMAZING. Very flavorful. The entertainment was first class. We loved every show they had. Having said that, the room was terrible. There was an awful smell that would hit you like a ton of bricks once you enter the room.... More

Was this review helpful? Yes 1
Dallas, Texas
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 14 May 2013 NEW

The hotel is very nice and is right on the beach. They had a nice variety of food for the buffet. We're not big buffet people, but the food was very fresh. A courtyard room would have been nice, but we didn't think to request one on check in. We only stayed for a couple of days and were mainly... More

Was this review helpful? Yes 2
Sheffield, United Kingdom
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 14 May 2013

we recently returned from this hotel after staying in late April early May, the hotel itself is ok and all the staff are friendly and welcoming, a special mention goes to Claudia who works in the Sports bar, she went the extra mile and made us feel very welcome and at home. some areas around the hotel could do with... More

Was this review helpful? Yes 2
Riu Palace Mexico
Great value on a similar hotel
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4.5 of 5 stars 2,280 Reviews
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Hotel Summarization (Beta)

What travellers say

  • Very good(83)
  • Pool bar(62)
  • Specialty restaurant(46)
  • Room service(43)
  • Palm trees(42)
  • Great time(37)
  • Steak house(27)
  • Beach area(23)
  • Main buffet(23)
  • Lounge chair(22)

Additional Information about Riu Palace Riviera Maya

Address: Av Xaman-Ha Mza 9 y 10 Lote 1 Int. Fracc. Fase II Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar/Lounge Beach Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Top resorts Hotels in Playa del Carmen
#23 Luxury Hotels in Playa del Carmen
#25 Romantic Hotels in Playa del Carmen
#28 On the Beach Hotels in Playa del Carmen
#30 Family Hotels in Playa del Carmen
Price Range: £££
Hotel Class:4 star (4*)
Reservation Options:
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Also Known As:
Riu Palace Riviera Maya Hotel Playa Del Carmen
Riu Palace Riviera Maya Hotel
Riu Riviera Maya
Riu Palace Riviera
Riu Palace Riviera Maya Mexico - Playa Del Carmen

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Riu Palace Riviera Maya
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