We arrived at the hotel and we shown to our room, and within a couple minutes we could smell something funky coming from a wardrobe in the room....like someone left their wet shorts in there overnight. I went back to speak to Henry, the front desk rep, and he immediately set us up with another room. The new room was... more

The hotel and staff was just as it was described on trip advisor. Everyone was really friendly and helpful and the restaurant next door that had free breakfast was great. The tacos were the best we had in Playa del Carmen! They even kept our bags for a few hours 2 days later after we had checked out and were... more

Hotel Cielo is a great value for playa. It is only a block from the beach and is right in the middle of everything. You are no more then 2 blocks from the bus station and the collectivos on 2nd and 20th. Since we took a lot of day trips, being near the collectivos was convienent. The included breakfast at... more

we stayed at hotel cielo for 2 nights in september in room # 18. we loved the location and had a nice view. the balcony was a added plus to people watch, the only thing is i wish our a/c was a little cooler. our friends had room # 12 and it was really nice and cool. good be that... more

To everybody that has any thoughts of staying at cielo. I just stayed there for 5 nights and would stay there again in a heart beat. It was good to finally meet Henry the manager. The noise at night is very minimal and if you kept yourself busy all day long then you would have a great sleep. The resturant... more

We really appreciated the stay at Cielo... All the staff was very nice and helpful, the rooms were clean and colorful. We were tempted first by the rounded room up the stairs, but the many windows are facing the hallway, so less intimacy. The second one we got was perfect. Good restaurant below the hotel. The location is not directly... more

This is the second time that we stay there we like it a lot, place is nice, clean and very good prices! The staff is very nice and Henry is such a nice person, great service. Only one block from the beach you have everything that you need around that area. Restaurant has very good food but the prices are... more

The location was great, our room was beautiful- top floor with views of the ocean from our balcony. The staff were super friendly. My only complaint- we were in a 4 person room, it had one king bed, one full bed, and one twin bed. The complimentary breakfast however, was only for 2 people! So 2 of us had to... more

We found this hotel through Tripadvisor and were very satisfied with our stay. Traveled with a group of family members who all were pleased with the rooms. Henry, along with the other staff members and Russell, were very helpful with suggestions on where to dine, or head to on the beach. Made arrangements for transportation to the airport for us,... more