We found this hotel through Tripadvisor and were very satisfied with our stay. Traveled with a group of family members who all were pleased with the rooms. Henry, along with the other staff members and Russell, were very helpful with suggestions on where to dine, or head to on the beach. Made arrangements for transportation to the airport for us,... more

I stayed here for the 2nd time--this time with a group of 10 others. They loved its proximity to the beach and shopping. It's also conveniently located close to the ADO bus station if you have to fly out of Cancun. The adjoining restaurant, Carboncitos, has good food, especially breakfasts. Rooms are spotlessly clean and drinking water is provided in... more

My cousin and I are both in our 20s and never been to Mexico- Hotel Cielo was SO easy to find from the ADO bus station, literally 3 blocks away. We were given a cheap rate -$50 cash- and given a room right away. The room was clean, altho no real windows- there was one in the bathroom that didn't... more

We had the most magical time in playa and it would not have been possible without having the home of Hotel Cielo. We were treated like Queens, and given a truly personal experience. Henry was gorgeous, informative, charismatic, and still is I am sure. The management there have created a wonderful home away from home, with heart, I will return.... more

We stayed at the Hotel Cielo for 3 nights and were very pleased. The rooms were quite clean and comfortable. Breakfast was great -- especially the Huevos Mexicanos. The hotel is approximately a block from the beach. The shops near the property were much more reasonably priced than other boutique-type shops closer to the resort area and the shopping was... more

We stayed at Hotel Cielo for 4 nights and it was great. The location was perfect; many shops and restaurants within walking distance, a 2 minute walk to the beach and a couple of blocks away from the ferry pier. We stayed at the family suite which had a balcony facing 4th with an awesome view of the ocean. Most... more

We had a great stay! I am a stickler for clean rooms and linens, and it was definitely up to my standards. The water pressure left something to be desired, but overall, I couldn't have asked for more. more

This was a great little find. A true gem. My husband and I stayed there for a long weekend. We had a great little room that was simple, understated and simply charming. The restaurant downstairs was a great way to start the morning. Loved. Loved. Loved this place. Would definitely go back. more

My boyfriend and I stayed at Hotel Cielo for only one night, but it was wonderful. I booked the least expensive room, even after reading a few reviews stating that these rooms left a lot to be desired. That was not our experience at all. I thought the room was great, especially for the price. The bed was firm (how... more