We stayed at the Blue Bay Grand Esmeralda for our anniversary. We were very impressed with the check-in. We were greeted with welcome drinks, a rose, and a very helpful manager who explained were all the bars and restaurants were located and how to make reservations. Our room was actually ready for us even though we arrived at 1 pm.... more

My husband and I stayed at Blue Bay Grand Esmeralda in April in playa del carmen. The checkin slow and the recepcionist (claudia) rude and bad-mannered. It was typically humid out and the room they gave me was damp and had a strong mildew odor. I was moved to another room. Same problem. It was now 2 A.M. and I... more

My husband and I stayed at this hotel for our honeymoon (two weeks) To cut a long story short....We arrived and were not on the register, we were downgraded to a smaller room. Later in the day we were moved into the room we had paid for...on departure they said it was our fault (even though we booked with first... more

This resort left something to be desired. From the poor service and food quality to the dirty public space, I was not impressed. My friend and I stayed at here because her company took everyone on a trip for making their budget in 2007...so it was free. That being said, I feel bad for the guests who paid hard earned... more

Bad: - Mosquitos are everywhere, breeding in the stagnant pools within the property. Staff leave the room doors open while they enter, letting all the mosquitos in, hence expect to be bitten at least 5 times per night. - Ocean water only knee high for as far as you can walk, and full of seaweed. Beach doesn't have enough cabanas... more

The resort and rooms were beautiful. The beds were very comfortable. We had difficulty getting the golf cart transportation to various locations on the resort and its very spread out. We had a child and an adult with physical disabilities. If you don't make reservations the day before at the better restaurants you won't get a reservation which leaves eating... more

We spent 2 weeks at Blue Bay from 11th to the 25th of April and had a fantastic time. Like some others, we had read various dodgy reviews before we went and must admit we went away with more than a little trepidation. However, our worries were completely unjustified: ok, the sea was a strange colour - big deal and... more

May 5, 2008 - We just returned from a week at the BBGE, and from reading the reviews above, some of those people obviously, even though were there on the same week, were at a different resort! We had very poor service from day one - starting with arriving to our room and noticing our frig had not been restocked... more

Stayed in November '07 & hapened to go back in April '08(after one night at the Viva Azteca). We were relieved and happy to return to this great resort. Rooms are very nice and spotless. At least 8 restaurants, and even the main buffet at night is very nice. Breakfast and lunch near the beach was always great. Staff are... more