a very nice resort but missing the little things that would put it into the true 5 star resort. CONS : on check in our "upgraded" room in Building 1 i was very musty and smelly and faced the jungle 20 feet away. Stayed first night in this room but upgraded again to swim out. Our new room was much... more

My husband and I were at the Valentin October 11 – 18. Arrival: After we breezed through customs, we quickly got our luggage and headed towards our bus. A short wait and one stop at the El Dorado Royale. Second stop at the Valentin where a glass of champagne was waiting for us. 4 people to process about a dozen... more

just returned from vim were there during tropical storm ida and that was one of only 2 hiccups in our stay. the resort is beautiful with lots of room for everyone. the only hitch we had besides the storm was a lack of hot water for our first 3 days and how it was addressed by the night supervisor. he... more

Can't say enough good things about this hotel. The grounds were great and the staff was great. Upon ariving we got upgraded to the golden deluxe and it was awsome! So much room and such comfortable beds. the house keeping staff was very good, always restocking the fridge and leaving cute towel animals. We did have one problem in our... more

My husband and I had our stay from Nov. 5 - 12th. It was a good time inspite of the hurricane. We also were upgraded to the Emerial Suite celebrating our 30th Wedding Anniversary with no additional charges. We had no complaints about or room or services. The only thing I can complain about is the first hour we were... more

My husband and I celebrated our 15 year anniversary at VIM from Oct 3-13. It was our most relaxing trip ever! I read so very many reviews and wanted to make sure I gave mine as well. I will break it down in sections to make for easier reading. ARRIVAL: We booked our trip through Funjet and paid a little... more

I was one of the people who read a million of reviews before we vacationed. The bottom line is a vacation is what you make it. My husband and I had a wonderful time and would love to vacation there again. I will try to list a couple of things that may not have been addressed in the reviews that... more

First time Mexican travelers and we thought the VIM was top of the line. The things that travelers complain about is mostly things that cannot be controlled by ANY resort!! Mosquitos, rain & hurricane issues need to be taken up with Mother Nature not the resort. We had an awesome time; wonderful accomodations, staff, food, grounds, beach, pool and ambiance.... more

My wife and I just returned from our first stay at the Valentin Imperial Maya. Having been to the Rivera Maya four times previous and staying at the Iberostar Properties (del Mar, Lindo, and Maya) we were interested in trying something a little different. The Iberostar Paraiso properties are not without its faults, but they occupy the top 5 slots... more