A beautiful property and excellent food, BUT on second day of our arrival the electricity went out for 21 hours with no water other than swimming pools to flush toilet. We were reassured that all would be fixed several times and then finally we were all told to leave within 15 minues to pack our bags in the DARK with... more

We stayed at the Valentin Imperial Maya April 26 to May 5, 2008. I booked the trip with Apple Vacations by Cindy Rapley of Batavia Custom Travel in Batavia, Illinois. WORKERS: I would first like to thank the following workers of the Valentin for the service excellence and friendliness we received during our stay. Concierge's Martin, Omar and Jose; pool... more

There are many great things about this resort, foremost being the stunning facilities and exceptional service. Every single staff member we encountered was super helpful and friendly. The grounds are immaculately kept, and everything is squeaky clean. Even the public bathrooms are to be admired! The only things that weren't quite 5 star (in my humble opinion) were the food... more

My daughter and I spent a week in April at the Valentin Imperial and loved the resort. The resort, accommodations, restaurants were perfect just what we expected. The food was always delicious and the service attentive. We went to every restaurant for dinner and never waited more than 20 minutes to be seated. The breakfast buffet was really good, lots... more

We had heard mixed reviews as well but were pleasantly surprised with our first resort experience. We had nothing to compare this resort to but found the overall experience to be very good and although the following review has some negative remarks, we felt the good outweighed the bad but felt the need to state the things we thought could... more

We just returned from a week at the Valetin. Overall, we had a good vacation, but would not return here. It's generally a nice place, but wasn't everything we were looking for. Here is a summary of our experience. What we LIKED: - The Service was incredible, best service and staff I've ever encountered at a resort. Didn't matter if... more

Valentin Imperial Mayan Apr. 26 - May 3 2008 Previous trips to area: Xpu-Ha (XPH), Iberostar Tucan (IBT). References to "others" refers to these properties. Booked 1 week at VIM through BookIt.com. Included some airfare rebate. No documents sent, all electronic. Flight US Airways. Left on time, staff cheerier than before. Flight left on time, 3.75 hours direct from Boston.... more

My husband and I stayed at the valentin from April 28-May 5,we were a little worried reading some of the other reviews about the water and electric,but we had no problems. We got to the Valentin and recieved the warm towel and glass of champagne.we also recieved an upgrade to an ocean front suite,our room was beautiful,bldg 13 and was... more

We stayed at the VIM April 24 to May 1. We had been to Iberostar once, Secrets Capri 2x and Excellence Rivieira Maya 2x so we had a decent frame of reference on Adults Only all inclusives. All the prior reviews pretty much cover what you need to know. A few things that we used a comparison points. Didnt think... more