We spent Thanksgiving week at the Valentin Imperial Maya. I read these reviews extensively before picking a hotel so I feel obligated to share my experience as well. We arrived around 4:00 p.m. on a Sunday. There was a slight delay in checking in. Though we did enjoy our glass of champagne. When we checked in we were asked for... more

Could not have picked a better place to go over Thanksgiving week. Everyone is so nice! We were a little concerned before we got there but when we arrived everything was perfect. We used Lomas Travel as our transportation to and from airport. They are incredible. Are room was in building 7 at the relaxation pool and it was great.... more

This is our second visit to the Valentin and I can say with certainty it will not be our last. The staff are always courteous and eager to serve, The grounds are immaculate and gorgeous, the food is superior, and the atmosphere is intoxicating. My only complaint stems from the Mexican restaurant - La Hacienda; the mariachi band was far... more

I think I read every review before we came to this resort. I am happy to say that the postive reviews are pretty spot on and the negative reviews, well...I am sure those people are super hard to please anywhere. I have stayed at the Royal in Cancun, Gran Caribe Real Cancun and an all inclusive in the Bahamas. I... more

After a much deliberation, my boyfriend and I stayed at VIM for 4 nites in mid-September. It was definitely a great choice! Our experience echoed a lot of the positive reviews I’d read on here before our stay. I’m a very detail-oriented and picky guest, so I’ll go over our experiences with some of the common issues that I’ve seen... more

We just returned from a week in paradise... the hotel was beyond our expectations. We were in building 4- perfect location - 1/2 way between restaurants, pool and beach. The service was outstanding, the food was incredible and the lush garden surroundings was peaceful. We can't wait to return. Mosquito's were a problem for some, but thanks to reading tripadvisor... more

Greeting upon arrival was top notch. We were welcomed by our names, given champaign and driven to our room in a Dodge Durango! The driver showed us around the resort a little too. We booked a Golden Suite and it was beautiful. We were on the top floor and had a gorgeous view of the pool, lagoon, and a bit... more

We just returned from the Valentin and had a wonderful time! We were in a Golden Suite and upgraded to the Diamond. If we had it to do over, we would have upgraded to the Valentin Privelege program instead of the larger room. My brother and his partner were in the Privelege program and the benefits were great. The food... more

this was our second time to the vale;ntin. it was not a disappointment in any way. Booking for the second time, we wondered wether we would receive the same service, food, etc. as in our first trip -----guess what it was even better!!!! The grounds were more lush than previous as it was a new resort the first trip. There... more