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All 186 Playa del Carmen hotels »

Valentin Imperial Maya

4.0 of 5
Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Secreto, Playa del Carmen 77710, Mexico
Hotel amenities
Ranked #31 of 186 hotels in Playa del Carmen
4.5 of 5 stars 3244 Reviews
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3,244 reviews from our community

What travellers say about this hotel
  • Room service(294)
  • Very nice(235)
  • Lobster pot(188)
  • Main pool(182)
  • French restaurants(140)
  • Great time(103)
  • Breakfast buffet(101)
  • Other resorts(97)
  • Towel game(93)
  • Golden suites(91)
Traveller rating
    2,046
    764
    273
    100
    61
Only show reviews for Family (140) | Couples (2673) | Business (19)
Date Rating
kingk755
Chicago, Illinois
2 reviews
11 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW
13
people found this review helpful

My wife and I went to the Valentin the last week in January. We have traveled to Costa Rica, Panama, and the Dominican Republic before - so we knew what we wanted when it came to a resort. Our past experiences lead us to look for an adults-only all-inclusive. Most of the reviews of this resort are accurate, although everyone's... More

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ACBeachBum
Atlantic City, NJ
Senior Reviewer
7 reviews
8 helpful votes
1 of 5 stars Reviewed 9 February 2012 NEW
9
people found this review helpful

We just returned from VIM. Luckily my husband let me pick where to stay for my 50th birthday trip - he would have been mortified if he had made the plans, after the way we were treated. 3 strikes in reverse order. Strike 3, day 7: our last day, prior to checking out - my ring was STOLEN out of... More

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Karla Laurenzana, General Management at Valentin Imperial Maya, responded to this review
13 February 2012

Dear Guest, Thank you for taking the time to post your comments about your stay with us. We are very sorry to hear that you did not enjoy your stay and have taken your comments up with the appropriate person in order to solve the problem you mentioned. Regarding the king bed requested, we always try to please all our... More

Mollie R
Alaska, United States
1 review
3 helpful votes
5 of 5 stars Reviewed 9 February 2012 NEW
3
people found this review helpful

My husband and I went on our honeymoon here in June 2011. We arrived to champagne and a quick check in. The grounds were gorgeous and the food was amazing! We especially loved the sushi restaraunt.Our name were in the daily newsletter congratulating us and others staying at the resort! I also loved that there were many return vacationers. People... More

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Peter M
Orangeville, Canada
1 review
1 helpful vote
5 of 5 stars Reviewed 9 February 2012 NEW
3
people found this review helpful

This place was absolutely incredible!! We were there for a friend's wedding during the first week of February (2012) and we will definitely be returning to this resort. From the experience we had here everything lived up to, and often exceeded the 5 star rating. The food was incredible - lots of variety for everyone (including those with special requests... More

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MRK42
NJ
Reviewer
4 reviews
2 helpful votes
2 of 5 stars Reviewed 9 February 2012 NEW
2
people found this review helpful

Well, we read all there was to read before selecting the VIM....we were extremely disappointed. While it is a beautiful property, they just did not meet our high standard for food and service. Too many issues to go into...inluding poor housekeeping....and while they try earnestly to remedy some bad situations, this is not a 5 star resort. Ya get what... More

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Karla Laurenzana, General Management at Valentin Imperial Maya, responded to this review
13 February 2012

Dear Guest, Thank you for your comments. It is disappointing to learn that you are not satisfied with your stay with us especially with the food and services. We always make an extra effort to please our guests. It is very unfortunate the solutions provided to the issues you encountered were not enough for you to be completely satisfied. Thank... More

laurimike
Savage, Minnesota
Reviewer
3 reviews
14 helpful votes
4 of 5 stars Reviewed 7 February 2012 NEW
9
people found this review helpful

If you have never been to an adults all inclusive in Mexico, you will love this place. If you have been to other adult all inclusives in the area you will just like it. The rooms and the staff are awesome and the food was good. The resort has a "no reserving policy" however they do not enforce it. You... More

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David H
Collingwood, Canada
Contributor
15 reviews
18 helpful votes
5 of 5 stars Reviewed 6 February 2012
18
people found this review helpful

We went here for our 25th wedding anniversary and just got home Feb. 3. Never done anything like this before. Because of all the news of Mexico and info on weather we were a little anxious & nervious. We are so very thankful we went through with our trip!!! The location, accommodations, food, service, people far exceeded our expectations. Never... More

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megan s
Exton, Pennsylvania
2 reviews
5 helpful votes
4 of 5 stars Reviewed 6 February 2012
5
people found this review helpful

Went on a long weekend trip and just wanted a few more days.. Got upgraded at check in which was great because our room was huge. One negative was that everything was a long walk, I am healthy with no ailments but this even became a bit of a hassle when you forgot the sun block or glasses in the... More

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Hkstick
Martinsburg, West Virginia
1 review
28 helpful votes
5 of 5 stars Reviewed 6 February 2012
29
people found this review helpful

My wife and I have stayed at AI's all over the Caribbean and Mexico as well as cruising. We vacation at least twice a year. The VIM is one of the best if not the best AI we have been to. Were there a couple of small problems? Yes, however they were quickly resolved or so small it wasnt worth... More

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scrutinixer
Louisville, Kentucky
2 reviews
4 helpful votes
4 of 5 stars Reviewed 6 February 2012
3
people found this review helpful

A value resort trying to be a 5 star is the best way I can describe. Very clean, great look, food was ok, but dinner quality is lacking. At least there was no reservations. Room service spot on, quick and polite. Drinks were better than average, service at bars mostly good. Top shelf liquor, some can beer, both Mex and... More

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Valentin Imperial Maya Also Known As

  • Valentin Imperial Maya Hotel
  • Valentin Imperial
  • Valentin Imperial Riviera Maya
Address: Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Secreto, Playa del Carmen 77710, Mexico

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