It was great. The hotel is clean and well maintained. The room was spacious, clean and very nice. We were in the sunwing section. Close to the reception area and retaurants but a bit far from the beach. So the hotel has a shuttle service which is nice at the end of the day. The food at the buffets was... more

Like many we were nervous after reading some poor reviews. Our experience was quite the opposite. The resort is beautiful and pristine. The rooms are clean and well maintained. We did not experience the shower stall problem that some others did. The pools are magnificent. I want to especially recognize the sports and entertainment team as well as the "Fantasy... more

When we first got there, we realized that they put us in rooms far away from each other and our room smelled like mold from wet towels. It was on the first floor with a view of brush. I went to the front desk and was never able to get rooms close (even though we booked 6 months ago before... more

My wife & 2 boys age 13 & 10 just returned from a week at the Sunset Princess & it really was a big let down. First of all a maid stole my wallet from the Platinum club. The staff was not very helpful & in my state of temporay panic & I took their terms of making a call... more

We spent our 10th wedding anniversary at the Grand Sunset Princess in a Deluxe Junior Suite Swim Up room. The room was beautiful, the grounds were perfectly maintained, the food was great, the bar service was amazing, the pools were incredible and the beach was awesome. I was very pleased with our room location close to the activity/party pool. If... more

One- The resort is absolutely breathtaking. It is well kept, clean and has all of the things that are in other resorts around the Mayan Riviera. Two- the beach was really nice, no more rocky than any other stretch in the Yucatan. It was well groomed, clean, and had plenty of activities. Horseshoes, volleyball, and of course the opportunites for... more

My family and I just returned from our fun-filled trip to Grand Sunset Princess (6/18-6/23). The resort grounds are beautiful. The staff are really nice and helpful also. The rooms are nice and cleaned daily. The weather is HOT, HOT, HOT, and very sunny right now. The resort is big, but as others have mentioned it's also a good thing... more

We went on our trip with some reservations because of the negative reviews that we read. After staying there for 7 days, I feel obligated to write this review because we had the best time ever. The staff at the hotel were very corteous and helpful and some of them even treated us like families. They were great with our... more

We just got back, went 6/18/09 to 6/24/09 for our honeymoon. We used tripadvisor a lot before we went so I figured I would contribute. The GOOD->We uprgraded to the Laguna Villas and it was well worth it, private pool with upgraded liquor and huts, great room, free liquor in room, awesome outdoor shower, and FREE room service! bed was... more