I can't believe all the negative reviews I read before choosing the Grand Sunset Princess ... maybe I should just complain about how salty the ocean water was, or how hot it was in Mexico....... So, this was our 3rd vacation in Riviera Maya, and we really enjoyed the Grand Sunset Princess for almost everything. (as anything else, there's always... more

My husband and I went to the Grand Sunset Princess (GSP) in Apri of 2008 and stayed in the Jr Delux Suite. We were originally booked in the Jr Suite however when we got this room it indeed did smell musty...Our new room was great and we really enjoyed the upgrade. We had a wonderful time at the GSP, the... more

The hotel itself is big but walking within the property is so beautiful. Food a-la-carte is 5*+, delicious and great service, buffet is also very good. Rooms are fantastic, pool is "wow", beach is clean and spectacular. Really good for couples. Animation crew are fun, entertaining and very interactive. Location is perfect, only 15 minutes away from Playa Del Carmen... more

I just had my wedding there and it was amazing! The service i received from my wedding coordinator, Patricia was awesome! She had been so helpful thoughout the whole process including my emails leading up to the wedding. She made everything so easy, we had absolutely nothing to worry about. Once we got there the resort was better than we... more

First hand, I just want to mention that I will make be making negative comments about the tour operator in this review. However, as far as the resort goes, I will stay completely objective; trying to focus on the positives and negatives. These will be the only items that will contribute to the marks and ratings I will give the... more

I went there with my friend and the hotel was beautifully designed, but the stuff is a little lazy and they do not provide with great service....just ok. The food is distant, the food in restaurants is the same quality as in the buffet......nothing impressive. I hoped for better food. But the biggest disappointment was the ocean, It has rocky... more

Beautiful hotel and grounds. Excellent food and service. The ocean directly from the hotel was polluted. We swam away from the resort -- which was fine. ;( Will not return due to the ocean. more

We went to this place for my friends wedding start of jan2010. Everything was great, until the very last night the bride realized that her wedding ring and engagement ring were stolen right out of her room!!! Along with the grooms cell phone. Also there were a few people who said that they walked into their room to find the... more

The reviews we read prior to visiting this resort had us terrified! We had been to the Mayan on two previous occasions and liked both our resorts (Iberostar Tucan and Xcaret), however, we wanted to try somewhere new so we booked at the Sunset. Rooms were nice, modern - we were in a Jr Deluxe Suite and we did not... more