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Luna Maya


Highway 307 Cancun-Tulum, Tulum, Mexico

Reviews you can trust

64% Recommend
3.5 of 5 stars 42 reviews
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By trip type
All (42)
[ Date ] [ Rating ]
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2 of 5 stars
shanghai
14 Feb 2009 | Trip type: Couples

i went tulum with my husband for our honeymoon trip at begining of Feb...so we booked luna maya on line. i got several point that i didnt feel well there. first:there are no beach umbrella,the sun were super stong...the neigbour hotel has ...but they only got few chair without umbrella,if you stay over 3 hours on beach,you must get burn... more

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1 of 5 stars
Houston
4 Jan 2009 | Trip type: Couples
2/2 found this review helpful

We booked the "Cabana" which was supposed to be a romantic place on the seashore. It turned out to be a shack located between a very busy road, the noisy hotel restaurant/bar and the bar toilet. When we objected about the location of our shack, the hotel clerk just ignored us. We ended up upgrading our room for a very... more

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5 of 5 stars
Wisconsin
13 Dec 2008 | Trip type: Couples

We’ve stayed several days at Luna Maya in November 2008. Would definitely recommend this place to anyone who is not looking for top-notch, Cancun-style, plush accommodation. After all, who needs plush if you’re just a few feet away from the beach? Luna Maya has all advantages of a small, family-run hotel – great service, privacy, clean rooms, secluded beach, etc.... more

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5 of 5 stars
Birmingham
15 Nov 2008 | Trip type: Couples

We spent 4 days at Luna Maya and was very pleased with our stay, staff are really friendly our room was fantastic. it was so chilled out. Its set on a small lovely beach the restaurant it fantastic. Would definitely recommend it if you want a complete rest and get away from it all. Would definitely go back more

Paradise!
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5 of 5 stars
Seattle
16 Sep 2008 | Trip type: Solo travel

This quaint, charming hotel was nothing short of paradise. The beach was small and beautiful, the perfect place to spend a lazy morning or swing on a hammock while the sky grows dark. The receptionists were very friendly and helpful, especially Daisy. The waitstaff in the restaurant were also friendly and were very patient while I tried to use my... more

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4 of 5 stars
Anaheim, California
5 Sep 2008 | Trip type: Friends getaway
1/1 found this review helpful

We just came back from our one week trip to Tulum staying at this nice, secluded hotel along the Boca Paila strip of hotels. A short distance away from the pueblo (downtown) and the Tulum Ruins, this small hotel is highly recommended for travellers who want a little privacy, and yet still be near to where all the actions are!... more

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5 of 5 stars
New York City
23 Jul 2008

This past May I realized the dream of taking my class of 21 eighth graders to Tulum, Mexico. Our one-week stay was a great success thanks, in no small measure, to the openness and generosity of our hosts at Luna Maya, who responded to our every request with a smile and prompt service. This cozy hotel on a secluded cove... more

Great beach
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3 of 5 stars
Ontario
19 Jul 2008 | Trip type: Family

The luna maya was an ok hotel, we felt that we could have gotten a much better price if we had booked it when we went there as opposed to booking it online.The private beach was fantastic with huge waves and soft sand the hammock area was nice.Our rooms were ok, but sometimes we didnt have any power and we... more

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2 of 5 stars
Texas
22 Jun 2008 | Trip type: Family
3/3 found this review helpful

Just a little "beware" note on having your wedding at Luna Maya. We'd stayed there last winter for a couple of nights and had a wonderful time. It's small, quaint, clean with good food and a nice little semi-private beach. We decided to have our small wedding there because of all those reasons. Fabiola (wedding organizer for their hotel) was... more

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2 of 5 stars
Vancouver, BC
8 Jun 2008 | Trip type: Couples
3/3 found this review helpful

We booked our stay in the "suite" based on some positive reviews and the hotel website. The website is somewhat misleading. Although you do get a lovely ocean breeze, you must sacrifice what little privacy you do have in order to get it. I was under the impression that the "suite" had an ocean view. Well, there is a sliver... more

Management response from
LunaMaya, General Manager

Dear sir: We're truly sorry that you had an experience at Luna Maya that didn't live up to your expectations. We certainly appreciate feedback from our guests, and continuously try to remedy anything at Luna Maya that is not up to our standards. Your experience was certainly different than that of most of our guests! Sincerely, Giselle Alves

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Luna Maya Address

Highway 307 Cancun-Tulum, Tulum, Mexico
3.5/5.0
42