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Pueblo Bonito Rose


Hotel class 3.5 of 5
Playa El Medano, Cabo San Lucas 23410, Mexico
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Reviews you can trust

83% Recommend
4.0 of 5 stars 277 reviews
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By trip type
All (277)
[ Date ] [ Rating ]
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3 of 5 stars
San Francisco, California
20 Sep 2009 | Trip type: Couples
0/5 found this review helpful

This is a hard review to write because the Rose is actually an OK hotel. Rooms were nice, pool is nice and prices at the restaurants were reasonable. In fact the sushi here is incredible. BUT....I would never come back...It was my first time to Cabo and it was very dissappointing. I have probably visited Mexico 20 times about half... more

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5 of 5 stars
Idaho
18 Sep 2009 | Trip type: Family
0/3 found this review helpful

My family has gone down to Cabo the last 4 years. The Pueblo Bonito Resorts are wonderful, and we always have a good time. The staff at the Blanco is great, and the resort is small and quiet. The staff is also good at the Rose' although the service is a little slow. The Rose' is larger and newer, bigger... more

Management response from
GMRose, manager

Pueblo Bonito appreciates this reviewer’s comments, and we are glad to hear that our staff exceeded expectations as we are very proud of our service. Our staff has been carefully selected and they are completely trained on high quality standards of service; however we will reinforce our efforts to speed up pool service, as we strive for excellence. Pueblo Bonito...

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5 of 5 stars
California
15 Sep 2009 | Trip type: Couples
2/3 found this review helpful

When we visit Cabo we stay at this resort and we love it. It is just far enough away from town and is located right across from the Arches, so the views are amazing! The hotel is situated so that you always get a great view and the service is wonderful. They have a nice spa and the gym is... more

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5 of 5 stars
west los angeles
10 Sep 2009 | Trip type: Couples
3/3 found this review helpful

My husband and I stayed here over Labor Day with 4 other couples. We all absolutely enjoyed the facilities and staff at the Pueblo Bonito Rose. The place is immaculate, with a beautiful pool and direct access to a swimmable beach. Except for one incredibly rude and grouchy woman who I think was involved with time-share sales in the lobby,... more

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3 of 5 stars
Mexico
27 Aug 2009 | Trip type: Friends getaway
0/2 found this review helpful

It is an ok hotel, beautiful, very big, great room service, very clean, very close to downtown, excellent beach and good activities. The only 2 negative things are that the bar service at the pool is very bad, they are to slow and they never come back to offer you another thing; and the beer is very very expensive!!!! but... more

Management response from
GMRose, manager

Thank you for your kind review about our property. Our staff strives to provide the best service possible to all of our guests and the service we provide to you and our staff by the pool is controlled and organized by one of our staff Captains, who are highly trained about the importance of service and quickness for all of...

WILL BE BACK
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5 of 5 stars
Seattle, Wa.
18 Aug 2009 | Trip type: Couples
1/2 found this review helpful

The Murrietta’s We had a great time from the minute that you walk in the door and long after you leave the staff at the Rose make you fill like family. And like a Mexican family they do anything to make there guest fill at home. We received excellent service. The Rose is a breath taking establishment the art work... more

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5 of 5 stars
toronto
17 Aug 2009 | Trip type: Business
1/2 found this review helpful

I just returned from the most amazing vacation. The hotel exceeded my expectations. The staff was extremely friendly and helpful. The room was extremely clean and gorgeous. They were very generous with towels and shampoo etc etc. The valet staff was incredible and were very helpful in finding us a taxi en route to the airport. I would highly recommend... more

Management response from
GMRose, manager

We very much appreciate this reviewer’s comments, which reflect the excellent service our staff renders. These comments are much appreciated and helpful, as we constantly strive to improve our services. Our staff is very helpful and friendly to all our guests and is the pride of Pueblo Bonito Rosé. Thank you very much for sharing your experience with all of...

Just OK
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2 of 5 stars
Washington
29 Jul 2009 | Trip type: Couples
1/2 found this review helpful

Has gone downhill since I stayed here 4 years ago. The rooms are ok but our toilet stopped working once and our A/C unit started leaking from the ceiling. So we had to wait for repairs 2 separate times. The Pool is nice but guest get up at the crack of dawn and lay towels out and don't come to... more

Management response from
GMRose, manager

Pueblo Bonito Rosé appreciates this review. Actually, we operate with a Call Center that helps us reinforce our standard procedures. There is a link to our many departments, and a confirmation should always be received in under 10 minutes due to the immediate attention they give to any report, request or issue. We require that staff respect and follow through...

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5 of 5 stars
California
29 Jul 2009 | Trip type: Family
1/2 found this review helpful

Service is outstanding, Food is incredible and one feels like in Paradise more

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4 of 5 stars
California
28 Jul 2009 | Trip type: Couples
2/2 found this review helpful

We have been staying at this Hotel for about 14 years, returning every October/November for one or two weeks. It has always be immaculate, cleaned every day, towels changed twice a day. The staff has been friendly and helpful. We have brought friends with us and they have loved it and returned with us. I cannot believe the bad reviews.... more

Management response from
GMRose, manager

We thank this reviewer very much for these comments. It is very motivating to know that our efforts result in comments like this. We appreciate this very valuable input and are always striving to improve our service. Our Staff is our main asset, as they try to be friendly and helpful with all our guests. This is part of the...

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Pueblo Bonito Rose Also Known As

  • Pueblo Bonito Rose Hotel
  • Pueblo Bonito Rose Resort
Address: Playa El Medano, Cabo San Lucas 23410, Mexico