I have been to Cabo twice and I stayed at this hotel both times. The first time I arrived right after a hurricane so I can't blame them for the dirty pools and lack of water on the first day. They didnt clean the pools but we had water by the next day. They upgraded my room to one with a balcony overlooking the ocean for my troubles. The second time I went I requested an oceanview like before but I didnt get it and they had no rooms to upgrade me to. I was very upset but after some foot stomping I gave in and gazed at the ocean from my balcony overlooking a building roof, a palm tree, and then the ocean. A few days into the trip we got locked out while we were ON the balcony. My boyfriend climbed to my brother's room's adjoining balcony and had to break the chain lock to free us. They didn't make me pay for the chain and (i guess since I didnt get my room and I was imprisoned on a two story balcony) at the end of the trip the waived the room service and international calls I had made... more