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Emporio Ixtapa

3.5 of 5
Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
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Emporio Ixtapa
Ranked #8 of 29 hotels in Ixtapa
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227 reviews from our community

    Trip type
Traveller rating
    66
    91
    38
    15
    17
Date Rating
Stillwater, Minnesota
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 17 May 2013

We loved the beach! We could walk along the sand for a long stretch. Very family oriented. Loved the sunset restaurant where we could watch the sun go down while we have a cocktail. Very relaxing. Restaurants are a convenient walk from the hotel. Prices are very reasonable. Good food

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Kalisz, Poland
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed 27 April 2013

Hotel is rather old. It is very much visible in rooms furnishing. Rooms should be renovated at least few years ago. Good kitchen. Very rich offer for breakfast, lunch and dinner. Terrible service in the restaurants if you have option all inclusive - they first serve clients who pay for thier drinks and latter guests with all inclusive option. If... More

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Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
1 May 2013

Dear Guest Much appreciate your comments regarding your stay last April. In advance we want to apologize if our service did not meet your expectations, because of his comments are taking up the matter and sincerely hope gives us the opportunity in the near future to regain your confidence in Emporio Ixtapa. More

Whittier, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 April 2013

ThIs particular hotel is part of a timeshare property that my mother and father in law have visited every year for 2 weeks since 1989. My husband and I have visited for the past 3 years and have never had any complaints. The property is central to all restaurants, beautiful high end boutique shops, mercado souvenir shops and is located... More

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See 2 more reviews by Rosetta4352 for Ixtapa
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
1 May 2013

Dear Guest We appreciate the time you have taken to give us your feedback about your stay in April last. It is a great pleasure to be the third time that we visit and every time discover all the benefits that gives the part of the Family Emporio, we give our best to make your vacation memorable and enjoyable as... More

Los Angeles, California
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 24 March 2013

I stayed from Tuesday to the following Monday in a Superior Ocean View room and included the breakfast option. The room was plain but clean and fresh - it would have been nice to have at least one comfortable chair. The bed was very comfortable (but I like firm beds). The bathroom was very nice with a walk-in shower (no... More

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Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
1 May 2013

Dear Guest Thank you very much for giving us your review about your stay last March. It really is quite pleasant to read this kind of comments because it tells us we're doing a good job and at the same time encourages us to continue in the continuous improvement of our daily work. The option you choose only breakfast was... More

Cranbrook, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 20 March 2013

The Emporio Hotel was a fantastic place to stay for our first trip to Ixtapa! I will be back! The staff was wonderful, the rooms were clean, the beds were comfy and the pool/beach was awesome! So many great restaurants just across the street! The sunset BBQ at the hotel was delicious and you can't beat the beautiful sunset each... More

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See 2 more reviews by Wzurrin for Ixtapa
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
2 May 2013

Dear Guest Thank you very much for your comment regarding your stay last March. It is our pleasure to provide care and and above all we have met your expectations. The Hotel has many points in its favor, one of which is that we are on the beach and our special rooms have the most spectacular view of the bay,... More

Covina, California
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 20 March 2013

it is so hard to pick a hotel from reviews. this one has a great location--right in the heart of ixtapa. the bus to zihuatenejo is right in fromt of the hotel and only costs 9 pesos. the bus to playa linda is right across the street and is 6.5 pesos. the staff could not be more friendly. for the... More

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Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
2 May 2013

Dear Guest Thank you very much for your comment regarding your stay last March. We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area. We hope your sooner way back to your Home in Mexico, Emporio Ixtapa. More

Campbell River, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 16 March 2013

We originally wrote a review while at the resort - Trip Advisor questioned my review which I am glad they did - it made me stop and rethink about what we wrote. We arrived at the hotel - which we have stayed at before - and requested to upgrade to an ocean view room. Done - no problem - $20... More

Was this review helpful? Yes 1
See 5 more reviews by 3Smit3 for Ixtapa
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
2 May 2013

Dear Guest We appreciate your comments regarding your stay last March. It is our pleasure to welcome all of your comments, positive and / or negative about your stay with us because that we realize the service that we are providing. Unfortunately on this occasion you suffered the bite of mosquitoes, this is a place with a warm-humid has said... More

San Diego, California
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 13 March 2013

We stayed at this hotel fresh off the plane from the U.S. We got a decent price and a comfortable room. The hotel was pretty busy. They had a restaurant with an overpriced buffet and the drink at the bar were over the top expensive. I definitely don't recommend the watered down pina colada. They did have good service over... More

Was this review helpful? Yes 1
See 2 more reviews by Penny L for Ixtapa
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
2 May 2013

Dear Guest We welcome your comments on your stay last March. What better qualification than a guest visiting us for the first time?, because you can mention us all the pros and cons we have. In reference to our food costs, are considered within the competitive range of the area, however we will take special care to be revised again.... More

Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 11 March 2013

Stayed for 2 weeks in an ocean view room. Although some describe this hotel as a "Boutique" style resort, I would rate it as a regular style hotel. Its older and the rooms are plain but clean, has a nice pool, good breakfast restaurant and friendly, helpful staff, especially at the front office. Glad we didn't opt for the semi-all... More

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See 2 more reviews by nedgulden for Ixtapa
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
2 May 2013

Dear Guest Thanks for sharing the comments of your stay last March. We are classified as a 5-star hotel by the Tourism Ministry because we have all the necessary services; Ixtapa itself is the place to go to rest and Emporio Hotel is part of the list of hotels that families seek to relax and forget about the daily routine.... More

MN
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 March 2013

we come over from La Ropa every year to the "hotel life" for a few days..(we are long term condo visitors to the area..but we like the beach at Ixtapa) we stayed again this year with Emporio--WE LOVE that they are NOT only all-inclusive like so many of their neighbor hotels! THANK YOU! So, it breaks my heart to say... More

Was this review helpful? Yes
Claudia M, Public Relations Manager at Emporio Ixtapa, responded to this review
2 May 2013

Dear Guest We appreciate the time you have taken to give us your feedback about your stay last March. It is very unfortunate that there had this kind of problems during your stay, we really want to apologize for this series of unfavorable events. It is very important that we made ​​known because corrective measures were taken to avoid recurrence.... More

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Additional Information about Emporio Ixtapa

Also Known As:
Emporio Ixtapa Hotel Ixtapa
Emporio Ixtapa Hotel
Emporio Hotel Ixtapa
Emporio Resort Ixtapa
Hotel Emporio Ixtapa
Address: Boulevard Ixtapa s/n | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotels in Ixtapa
#5 Top resorts Hotels in Ixtapa
Price Range: £
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Emporio Ixtapa
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