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Catalonia Riviera Maya

Avenida Xcacel Lote 1, Plano 2, Manzana 18, Puerto Aventuras 77782 Mexico
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About

#8 of 8 all-inclusives in Puerto Aventuras
Location
Cleanliness
Service
Value
GreenLeaders Platinum level
The Caribbean Sea's turquoise waters can be seen from this hotel-paradise. Come and get ready to spend some unforgettable days in the heart of the Mayan Riviera, surrounded by marvelous landscapes and seductive, white sand beaches. The hotel is located in the wonderful Puerto Aventuras development. This is a tourist development which boasts a marina for yachts, a golf course, restaurants and dolphin tanks, all within easy reach of the main Mayan Riviera attractions.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Telephone
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish

Location

Avenida Xcacel Lote 1, Plano 2, Manzana 18, Puerto Aventuras 77782 Mexico
Name/address in local language
Catalonia Riviera Maya
14,475Reviews2,113Q+A100Room tips

Reviews
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Natasha G wrote a review 16 Mar
1 contribution
Find another place. They are so rude. If you're going to spend this kind of $, go somewhere where they are going to be friendly. My kid had an accident (#1) like kids do, and they said he "damaged" the sheets and we had to pay nearly $100 to replace them. Also, it's literally impossible to get a beach or pool chair after 9am, the restaurants require you to book them at 8am same day (it's not really a vacation when I have to set my alarm), and the staff, other than a few people (Carlo, Ishmael who are great) are very rude. They either act annoyed with you or flat our depressed. I'd go somewhere else.
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Date of stay: March 2024
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Trip type: Travelled with family
Room Tip: Just stay away
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Ryan M wrote a review 15 Mar
1 contribution
I have been on 17 all inclusive vacations, 14 of them in Mexico. This is by far the worse place I have stayed to date. I could write several negative paragraphs about this hotel, but I will just say do yourself a favor and find a different place to stay.
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Date of stay: February 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Erica wrote a review 13 Mar
Grimsby, Canada2 contributions8 helpful votes
We enjoyed our week at the Catalonia Riviera Maya. We were here years ago and a few things have changed, but overall a good experience. Reception is friendly and the check in went smoothly. Although the shuttle bus from the airport to the resort was quite late and therefore our arrival was much later that night than anticipated. Catalonia Riviera is part of the Catalonia Yucatan and also includes a Privileged section. Rooms - We did not upgrade to the Privileged; however, we heard from other guests that the rooms in the Privileged building include suites and have a small pool or tub on the higher floors. Our trip package was for a premium room, and we found it to be roomy enough with a king size bed and updated bathroom. Cleaning service came daily; rooms were always clean, towels changed, and the bar fridge replenished daily. The patio door didn't lock properly, but no problem on the upper floor. The bathroom window wouldn't close properly, but maintenance came within the hour to fix it. Security and Concierge service - We noticed security regularly walking the grounds. Beach and pool concierges also regularly do their rounds. They check for loungers that have not been occupied for a long period of time. As in many resorts, guests place towels out on the loungers at the crack of dawn and don't show up all day. I don't think there's any enforcement on this unless it's a reminder to guests. Typically, we had no problem finding loungers around 8 AM in the morning. Mexico has strict smoking regulations and therefore, you won't see too many guests smoking at the Catalonia resort. If any, they'll be very discreet about it and try to smoke where there are very few people. It's my understanding that resort staff have the authority to enforce this rule and potentially can remove your wristband. There are no "designated" smoking areas for guests. Unfortunately, this rule may deter tourists from visiting Mexico. I'd suggest reading up on the rules first. Pool/Beach - There are basically 3 pools: the Yucatan side pool (2), the Riviera side (2) and a pool designated for the Privilege guests. Both Yucatan and Riviera pools have shallow areas for small children and each side has a pool bar. Bartenders make awesome drinks and are very busy. Pools are well maintained; every day staff are cleaning the pools. The beach is not like a typical Punta Cana or Cuban beach. The Privilege guests have a small, designated area, but it's not fantastic. There's a boardwalk in front of the Riviera side beach, as it's rocky with no sandy shoreline, but a lot of people go snorkeling in front of this area. There's another small beach in front of the Yucatan side that is sandy with lots of loungers. The sargassum seaweed was washing up a lot, but the staff were cleaning it up daily. Bathroom facilities are close to the pools and kept clean. Bathrooms are at the Snack Bar/Grill and beside the Mercado Buffet. Grounds - The grounds at this resort are nicely manicured and there's not a day that goes by that you won't see gardeners pruning, raking and trimming the trees and cutting down coconuts. Restaurants - There are 4 ala carte restaurants: Toscana Restaurant (Italian), The Grill (steakhouse/chicken/pork), Ayami (Japanese) and Alebrijes (Mexican). Getting an ala carte dinner can be very tricky until you master the process. Firstly, you require the app. Someone at the front desk can set this up for you. Each restaurants' menu is listed on the app. Ala carte selections can be made starting at 8:00 AM in the morning. Sometimes you can log on a few seconds early, but don't wait until 5 past 8 because likely all the ala carte dinners will already be gone. This can only be done on a daily basis, not a week at a time. Unfortunately, this is a process that many guests disliked. I'd suggest having the restaurant already selected before 8. Then you'll see a calendar showing today's date in green on the screen, select today's date. If the date has a red circle around it, the ala carte is fully booked already. Then enter the total number of dinner guests, your first name, last name, phone number, email address, # of adults, # of children if applicable and time you want to reserve. The time is set in military time; so 18:00 is 6 PM. Some people said they bypassed the country code for the phone number, so not sure if it's relevant. Click reserve/confirm and you'll get a yellow check mark showing and an email confirmation of your reservation. There are 2 Buffets (Brisa or Mercado) that are open for breakfast, lunch and dinner. Each restaurant is very accommodating if you have food allergies, the chef will walk around the buffet with food recommendations. The selection is reasonably good, but if you find it too repetitive, try an ala carte or venture out to some of the local cafes/restaurants within the gated community of Puerto Aventuras. There are a lot of shops there and it's a nice walk to the Marina. The BURGER does not require reservations offering a patio type setting. The BLoved is open for breakfast, lunch and dinner but is only available to privileged guests. The Creperie (next to the Yucatan pool) is great for a treat or snack. They offer ice cream, sweet and savory crepes, and coffee. It's open from 2 - 6 pm. There's a Hot Dog stand across from it. Ma Loo is on the Riviera side and offers fantastic smoothies from 10 - 4 pm. Entertainment - Pool entertainment team works hard to entertain everyone and does a fantastic job at keeping guests busy and having fun. If you want a quieter scene - there's the beach. The Theater offers nightly entertainment, depending on what you like. Kids will love the Disney night. The Abuelo Bar has nightly entertainment, and everyone gets up dancing. Again, the entertainment team makes it pretty lively. Although, it would be nice to have a bar lounge area with some mellow music like jazz/piano where you can have a conversation and hear each other. Overall, this resort is a nice choice for families and couples, young and old. There are ramps and accessible options. The resort is not huge, so great for people who want to avoid walking for long distances to all the restaurants, bars, etc. It is a little far from the airport and takes a little over an hour to get there, so if this important to you keep that in mind.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Brian R wrote a review 13 Mar
Williams Lake, Canada25 contributions55 helpful votes
Catalonia Riviera Maya 4*- Privilege Premium Deluxe Puerta Aventuras, Mexico Feb 13 to Feb 27 2024 Food was ok. A’ la carte restaurants that were to be opened ever day as per their web site would randomly close without notice. Booking the A’ la carte restaurants was a nightmare. The app for booking A’ la carte did NOT work and crashed often. Even when Customer Services booked the restaurant there was problems. App opened at 800 each morning and all seating was gone by 805. The greeter at the A’ la carte restaurants were hit and miss. Some days you would be told that it would be a 1 hour wait to get a seat. If you did just wait it only took about 15 minutes and there were many open seats available. This is the first resort I have been at that you could not get a mimosa or a coffee with baileys with breakfast, NO alcohol on the resort till 11:00. The privilege beach area was not enforced by the resort. It was hard to get a chair unless you reserved it very early in the morning. They did randomly enforce the Privilege only Bar on the beach. In Catalonia Riviera Maya’s defence they were in the process of changing from pen and paper for taking meal orders to a new electronic system. This left the wait staff very frustrated. By the end of our 2 weeks at the resort the wait staff seemed to be getting more comfortable with the new system. The controller in charge of the transition said it all should be working by June! Room cleaning staff did a good job. No plastic bottled water on the resort only heavy glass bottles in the room and water dispensers at the bars. All in all this resort has the potential to be a good resort but in its current state I would NOT return.
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
Room Tip: Get on the app to book restaurants @8:00 because by 8:05 they are all gone.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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KemiS S wrote a review 12 Mar
London, United Kingdom8 contributions6 helpful votes
Overall a lovely experience, we enjoyed our stay, I went with my husband for our 20th anniversary and was in Catalonia for 8 nights. Food was very good, the buffet spread had so much, it will be difficult for you not to find something you will enjoy, even for picky eaters, we tried a couple of restaurants, Beloved, Ayami (The Japanese- we loved it) The Burger is soo good. Can we give a round of applause for the staff, they are so dedicated , hard working and friendly , every single one of them, it’s amazing and they made our stay. Loved all the fresh juices, the crepe -delicious The only improvement needed would be booking for the ala carte restaurant, it really is a game of fastest finger first, you have to be on the website a few minutes before 8am to be able to book, there are other buffet options if you don’t get the restaurant We got the privilege suite room, very good and spacious, AC was on point We also had a few more access than the regular, like an extra pool, beach side and Beloved restaurant Security was good, you can walk around the area I will not hesitate to book this resort again and I recommend it, perfect for just couples or families
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Susan H wrote a review 12 Mar
Calgary, Canada21 contributions10 helpful votes
Staff were wonderful. Friendly and cheerful. Nightly shows were probably the best we have seen in Mexico. Rooms were clean and comfortable. Food was good especially the snack bar. The beach and sea were rocky and not easy to access. Kayaks were old
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Date of stay: March 2024
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Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kurt A wrote a review 11 Mar
1 contribution
We just returned from the hotel yesterday. I would like to acknowledge that although this resort did fall short of our expectations, there were a small number of staff members that were absolutely excellent, worked very hard and treated us very well (thank you Roger at the front lobby). We chose this hotel based on the cost we found and other previous reviews so I will make this very honest to ensure others can make a good decision for their own vacation. Check In: We took a shared shuttle from Cancun Airport through Sunwing. Had this been a direct shuttle it would have been much quicker (45mins approx) but we knew this going into the trip and isn’t really affiliated to the resort itself and more so the airline. Once we arrived, check in was very smooth around 7pm however we did not arrive with a big group so this probably made it easier. The staff at the front was accommodating and helped us with our bags to our room. We did receive a welcome drink but it was not great. Tasted like warm juice in a champagne glass. Accommodations: We stayed in a Privilege Deluxe Room (332). Rooms are in my opinion below average. AC was pumping so we did enjoy this part. They are cleaned daily and water/beer is restocked. They did forget to clean our room one day (ironically when we forgot to tip) but when we went to request it be done, it was done immediately. I do somewhat understand the reviews about difficulty getting coffee however whenever we went to the Lobby Bar and asked for a cappuccino, they gave us one and they were decent so when people say coffee was unattainable it didn’t really make much sense to us. However, the coffee machines (if you have one) in your room are cheap and ours didn’t work. The language barrier at this hotel is very difficult due to being a little further south as a lot of staff members did not speak English which made it difficult to correct even small hiccups you would experience. It would take a lot longer to get a response or get your message across as you would have to go through several staff members just to be correctly understood. I understand it is México however can be frustrating for guests with more serious related issues. Food: If you are okay with bland food and not picky, this resort is fine. But it’s not great. In the reviews we read there was a lot of hype around the Belovd Restaurant but I didn’t understand why. Service was great however the food was sub par. We mostly ate at the Burger place as the burgers were good and it was the safe option. My spouse was sick for two days. Hard to pin point from what as we didn’t drink much and stayed away from tap water but several other guests reported being sick from the different restaurants. We knew from reviews that booking restaurants at this resort was near impossible. Their web server cannot handle the traffic it takes, so when everyone goes on the website at 8am to book their reservations, it crashes and doesn’t allow you to book a time. It’s pretty much luck of the draw who gets through. Guest services line was long every morning with people having issues with this. This wasn’t a deal breaker for us as we knew this going in and just went with the flow however they really need to sort this out as this is not a good look. If you’re paying several thousand dollars, you need to be able to book time for a meal, it’s just as simple as that. Pool/Beach: Pools are not big and most are very busy. We had no trouble finding seats in the morning however we placed our towels down around 8-8:30 every day. There is a small lagoon which was nice for kids (shallow and calm water) however there is not much of a beach at this place so if that’s your thing, I would stay somewhere else for sure. Drinks: Most definitely watered down so trust the reviews on here when they say that. I would rate them overall as very average. We aren’t big drinkers so it wasn’t too bad for us but we stuck to the Pure Chill Out Bar most of the time if we did and there was usually a small line up at 11am as that’s when they open. I returned several mixed drinks a few times as they didn’t taste great but it is what it is. Entertainment: This resort is busy during the day however there is not much to do at night. Everything pretty well shuts down at 11-12 midnight so if you’re going to party with friends & family, I would choose somewhere else. In our case, it was my daughters 4th birthday and she was happy with just going swimming in the pool most days but we had to go off the resort for other activities to keep her interested as this resort has very minimal activities for kids. We walked into the town several times as it was only a 15 minute walk and very safe. The dolphin discovery is close by and when you walk into the marina you can see them doing tricks etc. pretty cool. The shows at the resort don’t happen til about 9:30pm. They were surprisingly good shows however too late for kids and some of them were not suited for kids except the Moana show. Other: Do not try and feed or touch the wildlife. They will bite you. I saw a small child get bitten and it was a pretty awful scene to watch. Overall: The resort grounds are beautiful and the location is good. The small hiccups add up for this resort and make the experience very average. I would rate 2 out of 5 just because the food and entertainment fell very short. Some staff were friendly but most of them were either too busy, didn’t speak ANY english and would for lack of a better word, ignore you. We’ve been to Mexico approximately 5 times now and I would say this would rank probably tied for the lowest. We will stay somewhere else next time. I would say some of the reviews in Trip Advisor are embellished or fake because I don’t understand how some people give 5 stars. It just doesn’t meet those standards. Everyone does have different experiences/standards which is fine (and we are by no means complaining whatsoever) but this resort is a 2 out of 5, that’s just the reality in terms of quality.
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Karim A wrote a review 11 Mar
Montreal, Canada2 contributions
To whom it may concern, This is the 4th time I've stayed at the same hotel for the same reasons; cleanliness, hospitality, variety of excellent restaurants, the setting, the hotel and above all the staff. Many thanks to Ali, who takes the well-being of his guests to heart. An empathetic, courteous, attentive and professional person. Thank you for everything.
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Date of stay: February 2024Trip type: Travelled as a couple
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Quest603739 wrote a review 9 Mar
4 contributions6 helpful votes
Some of the reviewers of all-inclusive resorts should probably stay home! Staff was fun. Food was great. Yes, the dining reservations could be easier but we ate at a restaurant every night except the buffet the first evening and every breakfast.. double omlette stations yum. Resort is super clean, rooms nice. Bring insulated cups (Contigos etc) for drinks and you'll beat the pool bar lines! We'll definitely be back!! Thanks Catalonia Team!!
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Date of stay: March 2024
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Location
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Trip type: Travelled with family
Room Tip: Tip - you log into the dining website using the QR code on the pool card envelope. Site opens...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Heather H wrote a review 9 Mar
6 contributions2 helpful votes
One word disgusted From start to finish connection flights missed at Manchester to CDG Paris even though staff new we would never make it we were assured we would yeah right Night in CDG Airport ibis hotel given vouchers but couldn’t use them Then put on flight to Cancun great we thought at long last Got to Airport late at night day late NO transport to pick us up from TUI so stuck at Airport finally found a TUI rep that managed to organise a taxi at our own expense ( to start of with ) hours drive to Hotel thank goodness at long last Well got checked in very late just wanted coffee been travelling since 7.30 in the morning Put bags in room didn’t look around shut door tried to find coffee Was told to go to sister hotel disco if wanted a drink so wandered over only to be great by very drunk people so back to hotel asked reception where could we get a coffee told in very rude tone couldn’t asked if tea or coffee in room was told don’t do tea / kettles well is coffee available told could be So off to room yep no coffee then it got worse toilet full of urine and poo flush was hanging off shower was dirty Okay bed well it felt damp room smelt pulled bedding back only to find mattress covered in damp urine stains can PROVIDE PHOTOS so sat out side on balcony till morning looking at a broken wall Reception in morning not happy showed them photos well not sure what we can do hotel full REALLY okay will sit here until you sort it Then adventuly saw our TUI rep oh yes great help !!!! Well I have to do this first and then something else then will see mean tilme tears streaming down my face I just want out only to be told TUI wouldn’t do that So sat and listened to her talking dribble couldn’t even show you any leaflet on any trip they offered just a bit of A4 paper absolutely disgusting Well about 4 in the afternoon after sitting on the beach we were told we had been found a room Better not perfect given a bottle of drink and fruit as a sorry not good enough Well as for the food don’t waste your money booked for a few off the restaurant on site only to turn up to be told over booked bloody joke Did book trips out buy other reps NOT TUI and they were amazing Best quote of all from our rep won’t name her but was As for swimming pools well first one with bar in pool ended up a free for all getting drunker buy the glass disgusting filthy language next pool okay but couldn’t swim as seemed to be water aerobics/ football etc walked around to beach bar backed on to kids pool and building work being done but yes people have to work They say the camera never lies well let’s just say lots of filters had been used Such a shame WELL DIDNT YOU GET A EMAIL TO TELL YOU THE HOTEL HAD BEEN DOWN GRADED as we all know start rating abroad is not same as uk so this was according to them 5 star which in best is 3/4 so what have you down graded it to 2 We have travelled many times but never again will we use TUI even cancelled our trip for December with then totally unexceptionable behaviour reps should be moved around they are getting to complacent being in the same hotel and living there
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Hotel needs pulling up by its boot straps Staff on the whole are doing there best But every...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£148 - £230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia riviera maya puerto aventuras, catalonia hotel mexico, catalonia rivera maya, riviera maya catalonia, hotel catalonia riviera maya, catalonia riveria maya, catalonia riviera maya resort, catalonia riviera maya all inclusive, catalonia mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
423
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CATALONIA RIVIERA MAYA - Updated 2024 (Mexico - Puerto Aventuras)

Frequently Asked Questions about Catalonia Riviera Maya
Which popular attractions are close to Catalonia Riviera Maya?
Nearby attractions include Escapology Riviera Maya (0.4 miles), Puerto Aventuras Marina (0.4 miles), and TAO Wellness Center (0.7 miles).
What are some of the property amenities at Catalonia Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Catalonia Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Catalonia Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Catalonia Riviera Maya?
Yes, free parking is available to guests.
What are some restaurants close to Catalonia Riviera Maya?
Conveniently located restaurants include Lara&Luca Puerto Aventuras, Jessie Gelato, and 081.
Are there opportunities to exercise at Catalonia Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Catalonia Riviera Maya have airport transportation?
Yes, Catalonia Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Catalonia Riviera Maya located near the city centre?
Yes, it is 0.7 miles away from the centre of Puerto Aventuras.
Does Catalonia Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Catalonia Riviera Maya?
The staff speaks multiple languages, including English and Spanish.