This was our second trip here and we had the best time. Don't believe any reviews about theft at all. We accidently left our safe open when we went to dinner 1 night and we were expecting someone from maintenance during that time and absolutely nothing was touched, and on another occasion I accidently left my Ed Hardy ($250) sunglasses... more

We stayed at the Colonial from 14th to 28th July with our 2 teens. We stayed in Villa 6, two rooms next door but 1, not luxurious but kept immaculately clean, good service from all the cleaning staff. We only had 1 day when one of the 2 rooms wasn't cleaned and that was out last full day and the... more

The hotel and grounds are absolutely beautiful! The staff was very accomodating and catered to our every whim, no waiting when we needed or wanted anything. We were upgraded to a Jr. Suite, which was spacious, very comfortable and OH SO CLEAN. As a matter of fact, the hotel has hundreds of people constantly cleaning and spiffing up both inside... more

I don't understand other peoples complaints. I have read a few reviews about people getting stuff stolen out of their room and question why they did not use the safe that is provided in the room at no extra charge. We used the safe for our valuables and had no problems. There are plenty of chairs and umbrellas everywhere -... more

A wonderful resort that appeals to people of all ages. We traveled with our three daughters, ages 21, 18 and 15. (They had their own room just down the hall from us.) The place was immaculate. The rooms were spacious and attractive. If you are sensitive to small pillows, I would recommend taking advantage of the pillow service which allows... more

I stayed at this resort during the week of July 4-11 with a group of 18 for my best friend's wedding. This resort was an absolute NIGHTMARE there were a number of MAJOR problems, the most serious was the theft of our personal belongings while we were attending the wedding ceremony. The employees accessed our rooms with a master room... more

Family of 5 vacation June 28th-July 6th We arrived on time to the airport where we took the Apple Vacation transfer, it was a Monday and it was morning so it was us and 2 other groups. So we had only one stop at the Secrets resort, the other family was also staying at the Grand Palladium. Upon arrival we... more

I was at this resort in early July with a large group for a friend's wedding. There were a number of major problems, the most serious being the theft of personal belongings of some of our group, not only from the rooms, but also the in room safes during the wedding ceremony. Cash, cell phones, i-pods, cameras........all of which was... more

Hmmm... I don't "get" the bad reviews. We thought the resort was absolutely beautiful, the service excellent, the food very good, the beach wonderful. We had actually booked at the Kantenah, so were at first disappointed about the switch to the Colonial. However, it surpassed our expectations and we would now choose it over the Kantenah for convenience (unless we... more