We have traveled to Mexico once or twice a year for the past 25 years, staying at a different resort each time. This is the first time I have written a review because we have always had a great experience. Even though the resort was not even close to being full, the service was very poor, starting with the people... more

This was a very nice resort. Very Quick Review: Staff (including check-in) - Very friendly and helpful. Rooms - Very clean. Entertainment - Much better than expected. Food - Beat all expectations. Pool - Great. Beach- Huge. Beautiful. There are a few rocky areas, but there are plenty of white sand areas as well. (Note from another post: If you... more

We had a wonderful vacation. You should read all the positive reviews and you will have a pretty accurate idea of this resort. The only improvement could be a piano bar or some other type of entertainment following each evening`s live shows other than the Disco. more

My husband and I spent 8 nights at the Barcelo Maya Colonial resort, from May 28th-June 5th. Arrival: Arrived on nonstop out of LAX with Alaskan Airways Thursday 4:30pm. Immigration, baggage pickup, and customs took about 30 minutes total. All transfers from the airport to the resort and back again were handled by Olympus Tours. With our vacation booked through... more

We just got back wednesday June 25th, i went with my sister/brother parents and all their kids. It had its draw backs. The ocean was rocky, didn't get in much at all (smelt like fish). The drink bars were way to far away from the actions (pools and Beach) as well as the bathrooms. They put us right in front... more

We have been to the Riviera Maya 4 times with our children and this was our least favorite resort. We found the set up of the rooms to be difficult-people returning to their rooms intoxicated at all hours of the night echo down the long corridors. The staff at check in were not willing to work with us, but other... more

My husband, daughter, son-in-law, and grandson stayed at the Barcelo for 7 nights. We stayed at the Colonial and they were at the Tropical. These 2 places are beautiful. Excellant service from all of the staff. We have absolutely no complaints. We were treated as if we were all Royalty. We will most defintely go back. We will also be... more

After weeks of speculation because of the swine flue, our flights were confirmed just one week before we were due to leave. On arrival at the resort we were told our hotel - The Maya Beach was closed along with two others in the resort and we were upgraded to the Colonial. Although we have travelled extensively, this was our... more

I booked the Barcelo Maya Caribe & Beach Hotel a few days before leaving and for a last minute booking, I was very pleased. When I arrived at the hotel I was told that my hotel was closed due to H1N1 and I would be staying at the Barcelo Maya Colonial Beach Hotel. A free upgrade - bonus! My room... more