We traveled during the off season where there are less crowd. However, there are more locals (higher rate of Mexicans from nearby towns like Guadalajara, etc.) than foreigners. Puerto Vallarta has a calmer ambiance and leans toward a more provincial resort setting than Cancun which offer both 'the city " & beach resort." Downtown is about 25 mins by taxi... more

The place was very clean. Staff was very friendly. The only thing we didn't like, they were kind of pushy when they try to sell time shares. more

We went to The Allegro during the off season, which was really great. No big crowds etc. Check in was easy as pie, except don't get fooled by the "The Occidental Vacation Club People". I asked them twice if they were a timeshare and both times said no, that they just wanted to show us around the property. Technically, they... more

Returned 18 times in 12 years. My wife and I first came to this hotel before it became Occidental Grand, it was then Diamond Resort, in 1996. We returned each year in November for Thanksgiving, and have brought our family of two adult children and spouses and their children for the last 10 years. Some years we return alone in... more

Went for a week with a family group of 12. Our first night we were all complaining about the wait to enter the main restaurant. After traveling on a 4 hour flight without eating and then having to have to stand outside in ninety degree weather was not ideal to say the least. Not to mention that when we got... more

Do you like bird poop on tablecloths in restaurants? Cracked toilets that flood your room? Then this is the place for you. Otherwise, stay home and save your money! Considering that this resort was mid-priced, we were prepared for basic rooms and mediocre food. We were not prepared for the rudeness of the front desk staff and the disgusting habits... more

Uponn arrival at the airport it can be a llittle tricky if you have prearranged pick up. Time share groups try to pass themselves off as your escort. I had read reviews of this and was prepared so didn't fall for the trap but wanted to mention it in this review. Also do not exchange your money at the airport.... more

Booked Via Travelocity this hotel. On second day got Mr Montezuma Revenge after eating and drinking food at the hotel. Place was clean but never dared to go into pool because way too many small kids and one can imagine what is in the water!!! Staff was friendly and helpful but Hotel is about 18 years old and needs lots... more

I am a little worried. We are leaving next week with my hsuband and my 19 year old and we are meeting my Mexican family there. We usually go to Cancun but we wanted to make a whole family trip with my mother and sister's family who live in Leon and that is the closest destination for them. I have... more