Our room was very noisy as the music from the bar was very loud. The breakfast coffee was stewed but we were offered a replacement cappaccino. The breakfast table was not cleared of crumbs from earlier diners .The carpet was dirty. Our room was very comfortable, clean and well appointed, although tall people will have difficulties in the bathroom as... More

Wonderful place to stay. staff so helpful and friendly also a pet friendly place which is so important. Although it is quite a large hotel it still has a family atmosphere making us feel very welcome. Room was very comfortable and clean. The food is to die for everything is fresh and cooked from scratch and such a variety. The... More

There was a bunch of us builders that stayed for many weeks. the staff were great the food was great the bar was great. 10 out of 10 for the breakfast, best us builders have had, the rooms do the job unless you get a tiny room which I was put in once - freezing cold! asked the owner to... More

Extremely freindly and helpful staff. Excellent food, both evening meal and breakfast. Very good location, close to shops, Watercress Line etc. Rooms were clean and fairly large. Overall a very enjoyable two days and would certainly go back.

Dreadful apart from Breakfast which was great - thank God! There was a pump going ALL night in the family room no one except my son could sleep, every 30 seconds it was like having a drill in your head, the night manager couldn't be bothered to answer the phone even though we rang several times, I just wanted to... More

I've stayed at the Swan on and off for four years, as my company head office is close by. Over the last year the owners have really made an effort in remodelling the rooms and it really shows. Rooms are modern with new oak furnishings and complimentary decor and new carpets. I always find the staff friendly but not intrusive.... More

Rude staff . Bad food . Bed very uncomfortable . Needs updating. Moved rooms twice .I wouldn't give this hotel one star . Only stayed one night out of 3 nights Ended up staying in a lovely bed and breakfast in alton

Well I find the review marked "weird" paranoid. I eat regularly there. No-one has been looking at me, or whispering about me, ever. The Sunday Carvery is a very good price at £6.95 and is excellent, Always beef, pork, chicken, gammon to choose from and you can have two meats if you wish, with a choice then of yorkshire pudding,... More

We came in for a drink after having eaten at The Horse & Groom. We shared a Crabbies, and sat watching Sky News on a sofa. When ordering our drink the people sat at the bar stared at us and said something amongst eachother which seemed to be about us. Unfriendly customers and a bit weird in there. We read... More