First impression was an arrogant guy who doesn’t have a clue about nice manners or professional attitude. His manager should teach him that his job is not to be focus on surfing internet when he has guests on the other side of the counter. His parents should teach him to be polite. The guy is definitely in wrong career. The... more

Though we were only there for one night, the staff treated us as if we were regular guests and responded in a professional yet warm and friendly manner to all of our questions and needs. Sometimes you just want a comfortable place that feels like home and this was it. Even though the hotel was full, we did not hear... more

Okay, stayed here for 2 nights in a standard room with 2 double beds. Check in was chaotic with only 1 person on the front desk and cars lining up to get into the car park. Once we finally got into our room, we looked for a fridge to place a bottle of wine etc. Big surprise!!! We were told... more

We stayed a night (Sept 23) and were pleasantly surprised at the great value we found here. Convenient in location, under ground parking, laundry. Comfortable clean beds. Clean new decor in room. Cleaning staff could just have ensured some closer detailing to ensure the bed skirts "looked pretty" and not dragging uneven on the floor! We enjoyed the little balcony... more

We found this hotel very comfortable and quite delightful. The staff were very friendly and polite. Our children loved it! more

Very Good Value for the Money Clean Professional and Courteous Service Spacious, well laid out rooms I would definitely stay again more

Stayed at Irwins in the summer, great location for all types of activities. The staff here are superb. The housekeeping manager was fabulous, as were the other housing staff. The rooms are basic but very clean; you're getting a good deal for the price! The only negative comment I could make was when checking into Irwins the woman receptionist appeared... more

When I came to Banff in early August I was looking to stay at a relatively inexpensive hotel, and Irwin's offered great rates. As I was paying an excellent price for my room (and free parking!), I was a bit wary of what the place would be like quality-wise. I was pleasantly surprised when I entered the lobby- it was... more

Irwin's is a great place to stay. It has a wonderful staff that is friendly and helpful, and beautiful rooms at competitive rates. It is an easy, 5-minute walk to town and the many tourist attractions,and the town bus stops right in front of it.There is delicious food at a restaurant right next door. My stay there was quiet and... more