I made our reservation well in advanced and upon check in our reservation was a two room suite which I had not booked. I only wanted a two queen bed with a balcony. This room came with a connecting room which was an extra $300.00 a night. I found this to be very expensive as it only had a small... more

Stayed at the Rimrock for 3 nights over Easter after getting a special rate through Expedia. We paid $200 for a room with mountain view. It is a very nice hotel and the view lovely but we really only used the room and pool so didn't need all the restaurants, spa treatments and extras. In my opinion this hotel is... more

We have always stayed in Banff after christmas as a little get-away from home. This year we stayed in the Rimrock as friends of ours recommended it. Now we have stayed at Banff Springs almost every year, and the ole saying don't fix it if it's not broken is so true. Upon arrival, we were greeted by doormen and they... more

We arrived on the 13th, to find that to my amazement, we were supposed to have been to our Spa appointment earlier (1:00) that day!!?? They said they tried to call us but couldn't reach us - they only had our home number - we were on the road for 5 hours getting there!! The appointment was originally booked for... more

We stayed at the Rimrock hotel for a few nights and l was kind of disappointed as the hotel & rooms are quite small. l expected Rimrock to be a grander & more luxurious hotel.... Nonetheless, we did enjoy our stay - the hotel offers great mountain views and comfortable rooms. The hotel is also located a few steps away... more

We stayed at the Rimrock from 9-23rd January for our weddingmoon. What I can say about this hotel from the very start is that their customer service is the best I have ever received at any hotel, ever. After landing in Calgary we didn't have the best welcome, we were told that 1/3 of all passengers on the plane had... more

Where do I start regarding this fantastic hotel????? Before we went to the rimrock i read the reviews and kept an open mind.. we travel a fair amount every year and have stayed at some quality hotels and am exceptionally fussy when it comes to where I stay etc. Reading the past reviews I see reviews from people who have... more

My wife and I stayed here with two friends from 24th – 27th December 2007 as part of a self-organised trip around the Rockies, and it was the PERFECT hotel for the Christmas period. The room we had was very large, with 2 big beds, arm chairs, foot stools and a discreetly placed writing desk. The TV was a new... more

Our mountain view room had a spectacular view, but the room had an unpleasant stale odor. We were assured that our stay for an extra night via Visa Points had been cleared, yet on leaving the same Receptionist informed us that we would have to pay the bill as the Points had not been confirmed. The sole reason for this... more