we stayed in the tunnel mountain resort and it was our favorite hotel. the hotel is a few mins drive from the town and it doesn't look very special from the outside but the rooms are lovely. we stayed in a executive suite and had and jacuzzi bath, steam room in the shower, heater floor tiles, fire place, huge bed... more

We travelled as a group of five and absolutely loved the resort for it's chalets and quality of service! The chalets are very well-located so easy to access from Banff's centre and yet, hidden away, where you can get really nice views of the Rockies. The best part was sightings of wildlife on site, where we spotted a deer, and... more

Wasn't expecting much based on the exterior of the buildings, but was more than happy with the hotel. Rooms were clean and appear to have been recently renovated. They also had many features that are not found at a much more expensive hotel. I Would recommend this hotel to anyone. more

Me and my family of 4 arrived after a long drive at the resort based on an earlier reservation by AMA. However the front desk employees treated us like con artist because they were asking for credit card information for payment rather than accepting debit or cash which was more than enough to cover the rental expenses. When I asked... more

My husband and I reserved a room about six weeks before our motorcycling trip through Alberta and BC Canada. I researched many, many rooms in Banff, finding that MOST had a price range of $150-$450 per night and some much higher. An important feature for all of my reservations was to have a liberal cancellation policy and a decent price,... more

We were pleasantly surprised at the accommodations of this hotel. We had a sitting room with fire place, balcony, double sinks, microware, fridge, coffee pot, Jacuzzi tub and steam room shower, all in our room! A great value for a $115 a night. We stayed at 4 different hotels during this vacation and this was by far, the nicest place... more

They seemed to have lots of young staff and they were so friendly and helpful, you can tell they like their jobs. We needed a serving bowl - they brought one. We needed BBQ tools, they brought it. So quick and with a smile. The service was outstanding. The long hot tub in the spa is really nice and relaxing.... more

This is a late submission, but as the other reviews state, this place needs a lesson in customer service and a serious overhaul. We stayed here @ the beginning of ski season and the website looked pretty good. But, the front desk staff isn't warm or welcoming. They're kind of... indifferent? Well, they act like they'd rather be anywhere but... more

great service, great cleanliness, just very satisfied customers. the only negative - could not find the place - no number on their street sign and we were looking right not left - aside from that - once we checked in = great dollar value - we will come back more