The lobby area is very nicely kept, with a wood fire burning most of the time I was there. I was there for a conference and the facilities are not technology friendly. The main large room did not have outlets accessible for my laptop. The room was ok, the bed was very cozy, and the balcony had I nice partial... more

Stayed several nights here with 10yo daughter as part of group tour. Location can't be beat with easy walking to downtown Banff! Room was large and comfortable, no real charm. Beds were comfortable. Pool and spa area were self-described as "spectacular" (see photo) and, actually, lived up to hype, especially in my daughter's eyes. Common areas were either part of... more

The hotel was situated in a great location - extremely close to the town so no car needed, yet was very quie on a night. Great views of mountains from all rooms, and very private balconies. The waiters in the hotel were not the best, though with many great restaurants close by, there really is no reason to stay in... more

Hotel is situated within 5mins walk of town centre everything up to expectations staff very helpful rooms very good the 14$ evening meal good value there are also numerous eating establishments in the town. for low cost drinks try the British Legion near the bridge the only down you had to pay to use the internet in reception. more

The location is ideal, very close to the main street and river. The only downside to the location was the trains. The temperature control unit (didn't have air conditioning!) wasn't very good at keeping the rooms cool so we were told to open the windows, only thing then was the trains went past about 4 times a night tooting their... more

This was a very comfortable lodge with good rooms and friendly staff - plus good location. For a comparatively small place it had a very good pool area (with hot jacuzzi and large steamroom and sauna) - which was unexpected. Be warned that there are some rooms classed as 'no view' (which face onto a side wall of the building... more

Overall the public areas are great - large spaces, comfy sofas, hotel shops and nice restaurants. I found the room (superior queen) very dated, grotty floral bedspreads - never quite sure how often these sort of bedspeads get washed...and also it was very dark! there was only one central light which was totally inadequate. The bathroom was old fashioned and... more

We came for our anniversary! One front desk attendant was very rude, and unwelcoming, upon check in and on phone.... however got a very warm welcome from Valet. Room was King Size bed, comfortable, however pillows were too small and not comfy..(glad I brought my own). Didn't like that ONLY had bedspread, and sheets, NO blankets underneath. How often are... more

This isn't a bad hotel - just not great. positives: location is central with walking distance to everything in town, the room had a balcony, newer furniture, price is very reasonable, the bell boy was nice. negatives: room was not very clean, the lights buzzed and the light cover held at least 50 dead flies, the balcony (although nice) had... more