Stayed there as part of a wedding party. The front desk was rude and completely unhelpful. They screwed up my room reservations, and instead of apologizing for the error, blamed me and lectured me about their cancellation policy. Made me late for the rehearsal dinner. Hotel was clean, and the rest of the staff was friendly, but was disgusted with... more

We stayed one night originally but changed that to 3 when we saw the room . The front desk staff were super ! Felix told us the regular rate was $179.00 but would let us have it for $139.That was then lowered to $99.oo when we took 3 nights and also the $8.50 indoor parking fee was waived. Katrin at... more

Stayed at the Banff Park Lodge this week and it was lovely and a great location for the town. The leisure facilities, whilst the gym is small, are great - there is a fab pool, jacuzzi and steam room - perfect after a days skiing to chill out. There is a lovely lounge bar for a few beers in front... more

Stayed at this hotel on the 14th-21st Jan 2009. Booked through Inghams for a ski holiday. I read the mixed reviews on this site before I left, can I just say that anyone booked in at this hotel should not worry. From the moment we checked in we were made to feel VERY welcome. The room was spotless (room 271)... more

I stay here each year for business. The pool area is the draw for us to extend our trip and make it a family stay. Pool was renovated in 2007 and was quite nice. This last trip, the pool was so cold, my kids wouldn't use it. There were very few people who could brave the frigidity, and all ended... more

My boyfriend and I booked this hotel to celebrate our one year anniversary. We booked the romance package which included a nice size room with a large jacuzzi-jetted tub and king size bed. On arrival check-in was fast and easy...we got to our room and had a bottle of champagne and chocolate covered strawberries to enjoy. The bathroom was a... more

We stayed at the park Lodge for four nights. They gave us a room facing the street, which was a bad choice given the traffic and noise, particularly at night. We asked for a room facing the back service road which was much better. The building is old and needs a big makeover. Everything is dated, the furniture, the carpet,... more

The room was old, small and shabby. I don't mind this if the price reflects that and I was lead to believe that when I bought the room. There were other problems. The meal we had in the second floor restaurant was expensive and low quality.Again the value was not there. The front desk duty manager provided an I don't... more

We went to American Airlines to book this! Besides getting 250 more miles, we were told when we checked in that it was linked to Travelocity, or one of those search engine sites. The facility was great! The food however was quite expensive. Breakfast buffet was $17.50! WOW It is a vacation town however, so saying that, enough said. The... more