We are Delta platinum members and we love this location. Beware - do not use the massage or spa services. The Grotto spa is part of the hotel amenities and is free, fabulous with a great pool, hot tub, sauna, and steamroom. Gorgeous! However, the 'spa' is a small room off the carpeted hallway. You pay Rimrock spa prices (that... more

Rooms were clean and not that expecive. Complimetry breakfast. Lots to do. In Banff they have a cristmas store all year round and they had everything in this store I spend days in this store. Also in the hot springs, Great massages and mud baths. I just pampered myself with it all. more

We stayed here four nights at the end of Sept 2009. We chose the slightly higher priced rooms with the fireplace. Overall, very pleased with the hotel, and very glad we stayed here. The rooms were spacious and comfortable. We eat in the restaurant one evening, and it was fine. One of the advantages of this hotel, though, is that... more

Our room was beautiful, very clean, large and comfortable. We don't usually use the pool at hotels, but we enjoyed the indoor swimming pool and jacuzzi in the evenings. I would recommend this hotel to family and friends. We did not eat at the on-site restarant as if was a bit too pricey for us. Other options are within walking... more

I recommend staying at this hotel. You should sign up for their free Delta Privilege card and get points for your stay and food. If you make a return visit you get a little complimentary gift bag with chocolate and bisquetti. The price was reasonable. It was right down town and it had valet parking. It rained one day that... more

I'm sure there are other nice hotels, but our stay here was so perfect that we won't risk trying somewhere else and will be back again soon. It completely passed my germaphobic standards, the room was beautiful and clean and the staff were wonderful. The pool area was really nice and the spa services excellent as well. It's far enough... more

Spent one night (October 10, 2009) at this hotel and we were very pleased. The lobby is large, with a big wood burning fireplace. Very nice. Our room was nice. It had two queen beds, which were very comfortable. It also had a fireplace which was really nice. The bathroom was large, with a separate area with a vanity and... more

From the moment we arrived, we were made to feel like we were the only guests at the hotel. We had noted that this was an anniversary trip, and were surprised and delighted to be upgraded to a junior suite. The hotel decor is warm and tasteful; the room was very comfortable. The concierge (Sean) was especially attentive and helpful;... more

Nothing that I can complain about. However nothing too spectacular and hence can't justify the price or the 4 star ratings. Locations wise it is a little bit of walk to Banff main shopping area. I would suggest staying at a location closer to the main shopping area and restaurants. Hotel staff was very courteous, they upgraded us to a... more