we enjoyed our stay at your hotel this past weekend. We did enjoy the windshield cleaning. I just wish you would do the back one too!!!
We found the prices very expensive in the dining room. the food was great but man it cost alot.
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I am so happy to hear you enjoyed your weekend stay with us! Thank you for your comments regarding the price of breakfast, as we have set our prices in relation to direct competition and regional prices for the quality ingredients we serve. Thank you again for taking the time to post this review.
Sincerely,
Liisa Acheson
Guest Experience Specialist
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We would definitly return! Comfortable, and friendly!
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We are so happy you enjoyed your stay with us in the beautiful Rocky Mountains! Hopefully we will see you again very soon.
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Very friendly staff everywhere in the hotel. Kids loved the pool and hot tub area. Close to downtown too! Bonus was they cleaned my windshield in the morning for using their parking garage.
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I was excited to read your review, because you have highlighted my favourite departure gift for each of our guests in our parking garage. I appreciate the time you have taken to submit a review, and I would like to invite you back in the future to experience our friendly staff and service!
Sincerely,
Liisa Acheson
Guest Experience Specialist
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We spent New Year's Eve and new years Day in Banff and stayed at this hotel. It was very nice and comfortable for four (two adults and two teens). We found the beds wonderful with comfy duvets and huge bathroom. We did not partake in new years eve dinner or new years day brunch as the prices were OUTRAGEOUS! $90...
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Dear Valued Guest,
As we ensure to read each and every guest review, we wanted you be reassured that we are taking your comments into consideration. Thank you for taking the opportunity to review this recent stay over New Years, we are very happy to hear we indeed provided you a "cozy" stay over this special occasion. We invite you...
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My wife and I were looking forward to spending New Years in Banff. We early on Dec 31 and spent the day at Sunshine. After a long day we were realy looking forward to getting checked in and relaxing. As I checked in, the lady at the front informed me that our reservation was for Jan 31 not Dec 31...
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Dear New Year’s Guest,
I would like to thank you for sharing your feedback with us regarding your recent stay at the Delta Banff Royal Canadian Lodge. I truly appreciate your comments as we continuously strive to exceed the expectations of our all our guests. We always take immediate action to resolve any guest issues as soon as they brought...
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Very nice stay, it's about a 10 minute walk from downtown Banff but the overall experience was very good!
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Thank you for posting such a terrific review on your "nice stay"! It was a pleasure to host your stay in Banff and thank you for taking the time to comment on our staff as well as our convenient location along Banff Avenue!
Sincerely,
Liisa Acheson
Guest Experience Specialist
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We had a wonderful Honeymoon at the Delta Banff Royal. We stayed in a very nice, clean room with a fireplace. We opted to upgrade to the Royal Indulgence Package which we feel was a good value for the money - free parking, buffet breakfast, 3 course dinner, 30 minute massages (x2). Our only 'complaint' was the buffet breakfast -...
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Dear Honeymooner,
Thank you for making us your first place to celebrate your new life together and for taking the time in your travels to post a review. We are happy to have welcomed you and provide you with a comfortable stay! Thank you for recommending our Royal Indulgance Package and exactly where we can improve your next stay. Thank...
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Was a wonderful stay for us. Only thing I could fault was when I called the desk asking if there was anywhere that I could heat up my baby's food and unfortunately they said there wasn't any facilities available so we had to use the kettle and percolator to heat up water to place the containers of food in, didnt...
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Dear Christmas Traveller,
What a fantastic review, thank you for taking the time to submit this after your stay with us on Christmas Eve and Christmas Day! I hope we were able to provide you the best comfort while away from home during this holiday season. Our Food and Beverage team pride themselves on making "our kitchen, your kitchen", and...
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Just a short drive through blowing snow is a warm and relaxing place in Banff where one can eat and sleep like a king! The beds are so comfortable, you will never want to go home! Good food. Nice staff. Thanks for the truffles!
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Thank you for submitting a post on your recent stay in Banff, as it sounds like you had quite the interesting drive! We are very happy you choose to stay with us and took the time to mention that future guests can rest assured that we will both fill their stomachs and get a full rest filled sleep. Your recognition...
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I am a celiac. I asked the server Patrick, which would be the best options for a celiac on the menu and he told me that the restaurant cannot accommodate a gluten allergy even though the menu says "our menu is your menu". this was unacceptable in my opinion. We have heard another server on the next table making changes...
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Dear Valued Guest,
I am very interested in this specific review as each guest comment is a great way for us to discuss and improve our service. As the service you received is not to our daily standards, I am very sorry to hear your experience with us was less than desirable. Our service in the Evergreen Restaurant is more...
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1,116 Reviews
