This was our first and last time staying at the Banff Springs Hotel. We booked a room through the 1-800 reservations, and I conclude that this was our first mistake. We requested a room with a view and a whirlpool. We were quoted $519 + taxes. When we arrived, we were placed in a ground-floor, no view, no whirlpool room.... more

I was looking forward to a romantic getaway with my lady and as such booked a "deluxe" room with a view. The regular rate was $589.00 plus 11% tax so obviously it was not cheap and my expectations were fairly high. Our room was not ready for us when we arrived, despite a request for an early check-in. (Normal check-in... more

I stayed at the Fairmont Banff Springs for a week this past month to celebrate our wedding. The structure itself is incredible! If you love historic buildings, mysterious passages and excellent service, this is the place for you! Travelers must be aware that this is a very expensive hotel and location to visit. This hotel is in the Banff National... more

After staying at the Fairmont Chateau Lake Louise I wasn;t sure what to expect from this resort, but from the moment we arrived the service, location and amenities were top notch. The valet attendant took our keys and escorted us right up to the Gold Floor check-in on the 5th floor. The concierges on the Gold Floor were excellent and... more

The Fairmont Banff Springs like all the “heritage” Fairmont hotels looks lovely on the outside but inside is nothing but old faded glory of a bygone era. While some of the room offer marvelous views, the facilities are old worn and threadbare. There is no air-conditioning, only air-cooling which makes it cold and muggy. (Air-cooling, known as a swamp-cooler in... more

Stayed a couple of nights on the gold floor while attending a two day conference - and thoroughly enjoyed it. Room was adequate, but very nice. Bathroom pretty small - tight squeeze if there are two of you in there at the same time. Great shower though. Hotel is pricey, but would stay again - although not sure if it... more

Just returned from the Banff Springs where we enjoyed a girls spa weekend getaway! From the minute we arrived we were treated like gold! The service was outstanding! And the Spa...what can I say about the Spa except that it was out of this world! The most amazing spa experience I have ever had. Had the best treatment ever -... more

Certainly lived up to its name. I stayed there for 2 nights and had a lovely spacious room overlooking the Bow River and Bow Valley. We ate in the Bow Valley Grill one night and the food and service were excellent. Staff were good, one girl on reception was offhand but the rest were very courteous and helpful. Good location... more

Excellent , unbelievable, extraordinary hospitality -------these words are exactly true for Fairmont Banff. One can see Snow clad mountains+ green lush covered mountains+ Valley+ River at a time from the hotel. Its Breadthtaking. Food is just extraordinary. We are pure vegetarian & got enough of good veg dishes in all the restaurants. The rooms are very good with all amenities. more