The location and the castle itself are worth the visit alone but there is some areas that could be improved. I didn't realize that there were renovated rooms until I came to add my review here we would have preferred one of those over what we got. While the decor fits with the building it could do with some new... More

We did like this place. The building is so beautiful. It is old, but our room was renovated. Over priced but at least we can say we stayed at the Banff springs hotel. The line up for check in was slow, even though we had used the online check in. Staff was very friendly. The restaurants are very expensive and... More

Good reception and room service! Clean and large room! Bathroom with bathtub and shower! We can choose whatever we want. The decoration inside the hotel is very very beautiful. Even inside the hotel can be a great sightseeing spot.The price is a little high! Not inside the downtown. Driving car is a better idea. More

Stayed in January for our annual ski trip, they have a room where skis are stored and boots are on driers overnight so they are nice and warm in the morning the guys in the room are very hepfull and will give you good info on conditions up on the hill as will concierge.It was our anniversary which I had... More

We always have an amazing time in Banff and our stay at the Banff Springs hotel was no exception. We spent an afternoon at the Willow Stream Spa and we both said that the massages we got were the best we'd ever had. The spa has such an amazing setup and the pools are great. The change rooms and the... More

This beautiful old Castle couldn't be in a more perfect spot. Our room was facing the mountain which is not the favoured valley view but every restaurant, ballroom, pool etc is facing the Bow Valley anyway. We loved our room and the staff was awesome. From the cleaning staff who sang for us at night (we were there at Christmas)... More

We stayed here for five days in early Feb 2012 and loved every second of our vacation. The weather was amazing – loads of snow and sunshine – as skiers we could have been happy staying almost anywhere, but that doesn't mean we didn't appreciate the Banff Springs. Warm, friendly, staff, lots of great choices as far as dining, walking... More

This hotel is absolutely amazing. We stayed here for 10 nights on the Gold Floor and words cannot describe the excellent service that we got from all members of staff. In particular the staff on the Gold Floor, who were very attentive and made us feel as if we were the only people on that floor. We got married whilst... More

A great hotel from the outside and we had good rooms. The downside is that the hotel has these huge spaces which are wasted and makes a trip to your room miles. Also, there is a distinct lack of the things you would expect in a hotel like this - no roaring fires, no cozy sitting rooms. The pool area,... More