Stayed here for three nights in september 2009, whilst on a tour of western Canada. This hotel was as good as any we stayed at and the breakfast was the best on the trip. I would recomend this hotel to anyone planning staying in Banff. Seventies Dad from Leeds England. more

Spent a very enjoyable 3 nights in Banff this September as part of a cross-Canada trip. The Caribou Lodge and Spa was the best hotel on the trip. From the start at reception, all the way through to the restaurant and bar, all the staff were eager to assist and help you enjoy the many delights that Banff has to... more

Though the hotel looks great on the outside and from the website, we were pretty disappointed with our stay. The hallways are dingy; the walls in the rooms are paper thing; the offerings on the tv are from pre-2000. In addition, the online registration system was inaccurate. There are so many choices in Banff -- choose another hotel. more

This hotel, about a mile from town center, filled the bill for our two nights in this booming city. It's an easy walk (assuming weather's OK) to the city, and an even easier bus ride, free with the coupon given to us by the hotel staff. The room is quiet, rather ordinary, but had all we needed. There was a... more

I stayed here for one night as part of a trip around the Rockies. I arrived way before check in time but the gentleman at reception was excellent. The room was ready so i could go straight there. He went to great lengths to explain the hotels facilities and the area of Banff. The hotel is about a 15 minute... more

Stayed just one night prior to boarding the Rocky Mountaineer train to Vancouver. Our room was very comfortable and a good size with 2 comfortable beds. The bathroom was a fair size with plenty of room for your things by the basin and a really efficient hair drier. Shower over the bath. Clean and friendly feel to the room. The... more

We stayed at the BCL for 3 nights. It was a very comfortable place to stay. The room was small but functional. The King bed had a separate 3" feather mattress on top which was a bit flat but okay to sleep on (it is not a TRUE feathertop bed - and they need to get FITTED bottom sheets). The... more

We spent 4 of our 13 nights holiday in this excellent hotel. Obviously, its magnificent location is an immediate advantage, but what makes it an outstanding experience is the utter friendliness and dedication of the staff. No request was too trivial or irritating. As a direct result of their care, we were able to book one of the very last... more

We stayed at this hotel for one night. They upgraded us to a superior room, as they had a big mix up, etc, etc. The room was very, very tiny, the balcony (which we were supposed to have a mountain view), was the size of a closet, you could hardly fit 2 people comfortably on the balcony standing, could not... more