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All 32 Banff hotels »

Spruce Grove Inn

2.5 of 5
545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada
Hotel amenities
Ranked #29 of 32 hotels in Banff
3.0 of 5 stars 79 Reviews
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79 reviews from our community

What travellers say about this hotel
  • Continental breakfast(4)
  • Liquor store(3)
  • Car park(3)
  • Hotel next door(3)
  • Clean and comfortable(3)
  • Ice machine(3)
  • Underground parking(3)
Traveller rating
    11
    22
    27
    15
    4
Only show reviews for Family (13) | Couples (24) | Business (3)
Date Rating
DeeTraveller69
Edmonton
Reviewer
3 reviews
1 helpful vote
2 of 5 stars Reviewed 19 February 2012 NEW

I am here right now, after spending 45 minutes looking for a parking spot only to be told to just find a spot on the street. This was after trying to get into the lobby of this hotel, at about nine pm, to find a sign saying that if we need anything to go to the Voyager Hotel next door.... More

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Safariman58
Edmonton, Canada
Reviewer
3 reviews
1 helpful vote
2 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

When a booking goes wrong from the start one should bail. Part 1: This one started out wrong when I discovered that my entire stay at Spruce Grove was charged to my credit card the very moment I confirmed on-line - something I discovered when I received my CC statement. I have booked many a times on-line nationally and internationally... More

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David Bailey, Manager at Spruce Grove Inn, responded to this review
21 January 2012

Thank you for your very informative review; it will certainly help the Hotel develop "Policies & Procedures" that will in turn great improve the Guest Experience. With regard to the issue of being Fully Charged (your total stay amount) on your Credit Card at the time you made the reservation (I believe that was some months in advance of your... More

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jemmaphur
Vancouver, Canada
2 reviews
1 helpful vote
4 of 5 stars Reviewed 15 November 2011

Hi, I had a good stay at this hotel, the rooms were clean, large, beds were comfy and had a decent tv with a few channels. The only complaint was that the wifi was slow but it was also ok as I wasn't in Banff to go on the internet all night. After reading the reviews, I knew that this... More

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David Bailey, Manager at Spruce Grove Inn, responded to this review
23 January 2012

Thank you very much for your observations; constructive comments & observations both criticial and positive (such as yours) all very much help the Hotels in their continuous striving to improve in all areas especially when is comes to guest experience. Absolutely the Spruce Grove Inn is connected (via an underground passage way - out of the winter cold) to the... More

mekeni512
Canada
Reviewer
5 reviews
4 helpful votes
1 of 5 stars Reviewed 3 October 2011

we booked this hotel with "supposedly" have "complimentary breakfast, that was it say's when we were looking at it online, they said "complimentary breakfast", the truth is, they'll just give you a $7.00 voucher. the outdoor pool was shared between Voyager and Spruce.. dirty hotel, but but if you actually care less, then i guess it's worth your money. have... More

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David Bailey, Manager at Spruce Grove Inn, responded to this review
19 January 2012

We very much thank you for your comments and observations as all are very helpful for the Hotel and its Team's goal of always striving to improve and develop. With regard to the "Complimentary Breakfast" you are absolutely correct in saying that the Hotel gives Guests (who are on the "Complimentary Breakfast" rate) a $7 voucher, this is to offer... More

MargeatLarge_10
Edinburgh, United Kingdom
Senior Reviewer
7 reviews
2 helpful votes
3 of 5 stars Reviewed 1 September 2011

Room with two double beds was fine. Very clean as was the bathroom. Breakfast is quite basic but there are so many lovely coffee shops and cafes in Banff this isnt a problem. Free parking and wi-fi. 10-15 minute walk to the centre of town but it is a picturesque and enjoyable stroll. Pool and facilities didnt look very inviting... More

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PeteJFraser
Newbury, United Kingdom
1 review
2 of 5 stars Reviewed 14 August 2011

We thought that this hotel included a pool and restaurant. These are actually in the hotel next door (Voyager) which has a worse reputation and the Sprice Grove clients are treated worse by sending them upstairs to a room that feels like a school canteen and very unfriendly. There wasn't a guest elevator at the Voyager for my wife who... More

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gabbag17
Contributor
12 reviews
7 helpful votes
3 of 5 stars Reviewed 20 July 2011

The Spruce Grove inn is an ok hotel. It is a bit dated (like many of the hotels in the park) but has many of the amenities that are needed (but no safe or minibar). We received breakfast as part of the room but it was a very limited continental buffet selection, bizarrely held in a second floor conference room... More

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IsaNorthumberland
northumberland
Senior Reviewer
8 reviews
6 helpful votes
4 of 5 stars Reviewed 24 June 2011
1
person found this review helpful

A few minutes walk to town centre ,but very nice room very spacious.A plus for this hotel is continental breakfast is included which is a refreshing change in these parts.good value for money. More

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MissDew17
Arcola, Saskatchewan
2 reviews
1 helpful vote
4 of 5 stars Reviewed 24 May 2011
1
person found this review helpful

My 3 friends and I decided to go to Banff for May Long 2011 and we had a blast! The hotel is quite a ways from downtown, but we got lots of exercise walking everyday! The breakfast wasn't anything special, but we weren't there for the food. The room was huge! Didn't expect that at all, and the service was... More

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Char_goes_west
London
Senior Reviewer
7 reviews
1 helpful vote
4 of 5 stars Reviewed 23 March 2011
1
person found this review helpful

The Spruce has a lovely suite at the back of the hotel, which is very spacious. We had a balcony and an enormous jaccuzzi beside the bedroom. Towels galore as well (which seemed to contradict their Project Planet policy a bit I thought), however it's always nice to have a dry towel! No problems with the internet and the staff... More

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Duncan Fraser, Guest Services Manager at Spruce Grove Inn, responded to this review
7 April 2011

We are glad to hear you enjoyed your stay with us. Our loft units are a favorite with our regular guests looking to upgrade for a special occasion. Thank you for your comments. More

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Spruce Grove Inn Also Known As

  • Spruce Grove Hotel
  • Spruce Grove Banff
Address: 545 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B5, Canada

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Spruce Grove Inn
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