Great service at reception. Small kitchenette (microwave & mini fridge) in room. Small living room, larger bedroom (1 bedroom suite). Sofa bed was very average in quality. Kids shared. Noisy a/c unit in living room, near kids sleeping. Outdoor grotto is awesome. You have to go outside to get to your room & one lift service. Great bus service to... More

After being interrupted multiple times throughout the night with the cheap fire alarm, not being able to differentiate between smoke and an accidentally set off fire extinguisher somewhere within the hotel. The GM and hotel staff would not offer a rebate or a coupon to those of us who are new and who are return customers. For the 3 am... More

We love this hotel. The loft room is wonderful for our family, it doesn't feel like a hotel. There is only one draw back to the hotel. The parking. The underground parking is great, however there are those that take advantage of this perk. We visited in 2011, and found people parking in two spaces. This visit we found the... More

Stayed here in Feb 2012. Suite rooms are very spacious with nice loft. Very friendly front desk staff. Would recommend. Minor issues: bathrooms are a bit small. Parking spots are also narrow. More

Stayed a couple days after new years with my family,nice big suite as there were five of us,short walk to downtown...It was a little pricey but hey man its banff at holiday time every canadian should do it once in their life timeCheers Chris F More

We loved the hotel. Stayed there for 3 nights for Christmas from 23-26. Had reservations and arrived late the first night and had the standard room booked. Found the standard too small and inquired the following morning about upgrading. Wow for a minimal charged we upgraded to the Superior Room which was almost 3 times the size. With the Superior... More

The hotel was a dream. The staff in hotel and restaraunt were all very helpful and friendly. It was very clean and looked amazing. The breakfasts were fantastic and also the meals in Chillis. We parked our car in the underground car park and as it snowed every day it was very useful. We toured around in our hire car... More

This hotel was really good, fantastic restuarant and the hot pool is something of this world. Breakfast included. Would definitely go again. More

We booked 2 nights at the Fox. The nice things about the hotel are: - underground parking - free breakfast - cool pool -nice Rocky Mountain soaps Based on most sites rating this hotel as 3.5 - 4 stars, the disappointments were: - You can hear everything going on next door (including the flick of the light switch). - you... More