This hotel with 24 hours notice charged my credit card full room rate including taxes. I travel to Calgary for monthly meetings so I thought I would try a different hotel. When booking my room, which was a switchboard in South America some place the person did not tell me that there was a 72 hour notice to cancel. I... more

A number of family members had rooms here while in Calgary for a family wedding celebration. -- perhaps 6 rooms in total. We chose the hotel based on location and value -- good price plus free breakfast! We were very happy with this choice. The rooms were spacious and clean. Check-in and out was efficient. One of the rooms, on... more

They do not advertise their cancellation policy of 72 hours, with no exceptions, and when booking they will charge the first nights accommodation plus taxes even if you cancel for a valid reason. more

During the course of the weekend, we (and many other guests) had no hot water. I left two messages for the manager, but I was not granted the courtesy of a response. At checkout, I was able to track her down. Her response: "Yes, we had problems. Sorry." When pressed, she became quite rude and offered a five dollar refund... more

We reserved rooms for a team booking which was cancelled a month prior to our stay. The booking was not actually cancelled by the hotel staff and now they are billing my visa for a total of almost $3700 for the first night. Apparently visa lets them do this too and you have to dispute after the fact. The hotel... more

We made a telephone reservation at this hotel via Holiday Inn's 1-800 reservation line. My wife fell severely ill, and we were not able to travel. I phoned the 1-800 reservation line to cancel, and was told that no one was able to help me at that time, but someone would phone me back. No one ever phoned me back.... more

Horrible is one word for it. After booking, had to cancel, a family emergency. Asked them not to charge my credit card. They gave me the run around, told me that they had to talk to the manager. Phoned them again, they told me that they had already charged my credit card. Asked them to reverse the charges, they transfered... more

We stayed here for 2 nights during the Stampede. Booked a Suite which was HUGE and absolutely fantastic, it had a huge seperate bedroom with 2 king size beds and its own tv, a huge living area with another tv and a fireplace, a bar and kitchenette area, a huge seperate dressing and wardrobe area, and a huge bathroom! Get... more

Awful stay, we stayed for four nights and had awful service. The only reason we stayed was because we had three kids and didn't want to have to move in minus 40. When we did check out we filled out a review and we were harassed at home by hotel staff a week later. Then two weeks after they charged... more