The service I received was a joke. I booked a 2 double bed room online well in advance but they gave me a king bed instead. It was totally inconvenient as my travel partner and I did not want to share the same bed. They did not notify me by any means in advance that the room i requested was... more

The best hotel on our week long trip, though I still can't get over teh early check out and late check in policies. We got upgraded to a suite as they ran out of two queen rooms, which was great as the suites are the ones with Microwaves and refrigerators. the ice machine is on the third and second floors... more

Manager over-charged my credit card by $800.00 plus a separate $500.00 and still fighting with them for my refund (same as as other complaints on this site). Manager charged my credit card BEFORE I was rudely FORCED to check-out because I had complained about the hotel which had heat problems and electricity was not working. Manager is completely dishonest and... more

We stayed for 1 night and did not use the amenities but we enjoyed the jacuzzi that was so big my 6'3" hubby could sit and keep himself completely submerged! The bedroom had soaring 20 foot ceilings and the bed was nice. There also was 2 massage jeta in the shower! The room was very fancy looking and very clean.... more

We accidentally stayed at the Sandman in West Calgary, because all of the other chain hotels had been sold out for the particular evening we are in the city. This is the first time we had tried it and we were pleasantly surprised! The staff was very nice and the location was quite near downtown and also the Olympic park.... more

This is the first feedback I have felt compelled to give for a hotel. They really ripped me off on the price. I know that I could have gone somewhere else(but it is a long story). I travel frequently with my family and on business.... This is the first Sandman I've stayed at - and I think this particular hotel... more

Stayed here for 3 nights in July for my cousin's wedding. Our family had about 4 rooms booked. Be warned that this hotel is about as far west as you can still *technically* call Calgary, but it was right up the road from the wedding hall so the location wasn't a problem for us. Checked in and found that my... more

DISGUSTING! Had a mouse in our room! We checked in and the tub was dirty and the fridge smelled like garbage. We asked them to clean it and they said they would. When we returned there was no difference. We asked to see another room. That room had a "stain" on the beadspread so we stayed in the original room.... more

The Hotel itself was not a bad place to stay, but they never honored the promotion which was advertised. Our room was advertised as a bed and breakfast, when checking in they convieniently forgot to give us our breakfast coupons. When I went back to the desk the clerk gave me one coupon for breakfast, when I asked about the... more