We have stayed here before and the room we had was upgraded since the last time. New wall vinyl, new triple sheeting on the bed and generally much better than the last visit. The hotel restaurant is not great and we had poor quality food. We didn't eat most of it. I don't think that the cook knows how to... More

Quick trip to city, needed room for one night close to Misercordia Hospital. Chose for good rate and location. No complaints, room was clean, comfy and quiet. Had breakfast in cafe, very friendly waiter and quick service. Nothing out of the ordinary, good or bad.

We drove up from Calgary, then spent the day at WEM...didn't leave the mall until after 9pm. We had tagged the Best Western as a place to try, but without any reservations. We found it fine - good location and close to the mall (easy access in and out). They gave us a decent walk in rate and were were... More

Even though this hotel is conveniently close to the West Edmonton Mall, it was so bad we didn't spend the night. The room was very old and outdated. Despite there being a window, the room was dark and dingy feeling, and the room and hallway smelled of smoke. The smell made me feel so unwell we decided not to stay... More

I work in the hotel industry and after seeing the review on here I was very skeptical but its important to remember that most people write a review when they have bad experiences. We are from BC and wanted to be near West Edmonton Mall- this hotel is very close to the mall, Red Lobster, Olive Garden and many other... More

MY CREDIT CARD WAS CHARED OVER A THOUSAND DOLLARS FOR TWO NIGHTS STAY. The charges should have been 140 dollars a night with a later told additional 20 dollar pet fee. I left the room neat with all items bagged. I was never informed that I was being charged for some mysterious costs. My 16 year old kitty was neat... More

This was my 2nd time running a conference at this facility. Staff at the hotel as well as the conference centre are very helpful. The food from catering was good portion and quality, the food in the restaurant is also very tasty. The rooms are adequate and comfortable....great night sleep.

My husband and I came to Edmonton for the weekend (Apr 12 -14/2013) for my cousins wedding. We stayed at this particular Best Western Hotel before, and I found it difficult to sleep on your rather firm pillows. So this time, in preparation for our stay, I requested a soft pillow, and was happily surprised to find two on my... More

Booked this hotel over the phone the day of arrival while driving through Edmonton. Apparently they only had 2 rooms left so they put us on the old side which didn't really matter. Room was pretty outdated and had 2 small windows outlooking the parking lot ( which was almost empty! ) The remote barely worked had to stand literally... More