From the outside the hotel looked great. Once inside, especially in the stairwells, it is obvious this hotel has seen better days and is showng its' age. The carpets were dirty and ragged around the edges, especially in the halls. The furniture in our room was oddly arranged and everything felt out of place. The worst thing I disliked was... more

This is my second night here at the "Westwood Inn". My wife and I were woke up at 1am by our friendly neighbors who chose to participate in some late night leisure activity. We called the front desk, and the guy said he "couldn't hear anything". We had to knock on the wall in order to put an end to... more

We were disappointed in this hotel. We decided to do a mini holiday and booked this hotel as part of package. When we first arrived we were given a room that was already occupied! Then we were moved to a different room where the air condition was not working (it was a hot weekend) and the carpets were pulling away... more

It was previously renovated. Below average renovation job. Mice running around in room and down hallway. They can get into the room because bottom of doors there is a one inch gap. more

I will never stay at this hotel again. We were there on the weekend for a business trip. The service was non-existant. Even though all written information in the rooms states you can get food until 10 pm this is not in fact true. On the Friday night of our arrival the kitchen closed around 9:30 pm. On the Saturday... more

Travelled as a party of 5 as I have 3 kids. The room was a reasonable size with 2 doubles and a sofa bed which was made up and ready to go. Nice to see there was the right number of towels supplied throughout stay. Nice design feature was wash basin area was separate from toilet and shower, good when... more

I was very impressed with the changes at this property. The rooms are clean and have been redone completely. Very nice change! The service staff were very friendly in all areas, nice menu in the restaurant. I would come back again for sure! more

-Website was incorrect reguarding room types. -booked smoking - got non-smoking -elevator motor blew up - no replacement/parts in Edmonton -couldn't guarantee same room type if we moved -staff disinterested in getting elevator fixed -overpriced meals in restaurant -no elevator service to lounge -told by elevator repairman that a second elevator shaft exists, but that it was walled off. This... more

We tried to stay here. Got there at about 6:30 PM. Sent us to a room that wasn't cleaned (still had the house keeping sign on it). Went back to, told us all they had were single beds...ordered a king size. Tried to send us to another local hotel, wouldn't pay the difference. Didn't even give us that good of... more