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All 86 Edmonton hotels

Holiday Inn Express Edmonton Downtown

2.5 of 5
10010 104 Street, Edmonton, Alberta T5J 0Z1, Canada (Downtown)
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Holiday Inn Express Edmonton Downtown
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74%
Ranked #28 of 86 hotels in Edmonton
Most recent review
4 of 5 stars Reviewed 17 June 2013
CubaJen Ottawa, Canada
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123 reviews from our community

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Traveller rating
    38
    54
    16
    6
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Date Rating
Ottawa, Canada
Top Contributor
84 reviews 84 reviews
7 hotel reviews
Reviews in 27 cities Reviews in 27 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW

I stayed in this hotel for 6 night. It was a very comfy place to stay. The beds were comfortable and clean, the staff were friendly, and there was a small pool area with a hot tub and small fitness room. The complimentary hot breakfast in the morning was great as well. The staff at the breakfast were very friendly.... More

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See 5 more reviews by CubaJen for Edmonton
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 4 June 2013 via mobile

We were there in April for work. The hotel has a great location, near the bridges and downtown. There is a parking available next to the hotel. The included breakfast is pretty complete and there is a lot of tables available. Would stay there again.

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KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
13 June 2013

Dear Isabelle, Thanks very much on behalf of our entire management team and staff for taking the time to post a quick review about your recent experience at our property. We were so pleased to read that you enjoyed the experience, especially our prime downtown location, easily accessible parking and our huge Great Room for our signature Express Start Breakfast.... More

Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 8 May 2013

Was in Edmonton for work and needed a hotel close to downtown. Picked the HIEX. After reading some of the reviews I wasn't too sure what I think. Arrived at the hotel around 1030 and there was a large group in the lobby. Was checked in rather quickly. The guy at the front deak was very friendly and accommodated my... More

Was this review helpful? Yes 2
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
14 May 2013

Dear KaraL1, Thank you very much for your candid and positive review of our property. We were pleased to read that you booked due to our central downtown location and despite some challenging reviews on this site; you were able to see the overwhelming majority of our guests have an enjoyable and positive experience at our hotel. We sincerely apologize... More

Calgary, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 7 May 2013

This hotel is in downtown Edmonton. One of the nicest and professional staff you could meet. They always go out of their way to ensure I get a quiet room (behind the elevators is best, no neighbors). The hotel, although older, is great for a good nights rest, as it is made from concrete, so you don't hear anyone above... More

Was this review helpful? Yes 3
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
14 May 2013

Dear OutwestCalgary, Thanks so much for taking a few minutes out of your busy schedule to send such an excellent review of our property, staff and your most recent stay. We are always delighted to hear stories and reviews regarding the positive impact of our guest service team at the front desk. We are pleased you were able to experience... More

Vancouver, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 May 2013

This place has two good things to mention. O e is the perfect location-Downtown yet secluded. The other good thing was very helpful staff. Other than these two things nothing else was worth mentioning. However I have to notice that the pricing for this kind of hotel is outrageous. It was $174 per night. Breakfast was included but it was... More

Was this review helpful? Yes 1
See 2 more reviews by Bojan I for Edmonton
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
6 May 2013

Dear Bojan I, In today’s economy we realize that value for money spent is paramount. We are disappointed that you did not feel the money spent at our property was matched by the service, amenities and inclusions that we part of your stay with us. Thank you very much for providing your feedback as we a constantly striving to ensure... More

Regina, Saskatchewan
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 30 April 2013

The hotel seems to be an older hotel that has been renovated and although the staff were very nice and accomodating the overall experience was lacking. First, the parking sucks and you have to pay for it so factor that into the cost. If you have a lrage vehicel, trailer or RV then avoid staying here altogether as you will... More

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KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
1 May 2013

Dear Thunderbird22, Thanks very much for writing and taking the time to provide feedback on your most recent experience at your property. We were disappointed to learn that you felt the value you received for the money spent did not align. We strive every day to ensure we are providing guests with maximum 'bang for their buck' by including things... More

Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 24 April 2013

i have travelled to edmonton several times over the last few years and have stayed at this HI Express location at least 4 times. They have a wonderful huge pool, and a great complimentary breakfast. The costs of hotels in the area are pretty similar, yet i get a good breakfast here, and the locations is perfect - close to... More

Was this review helpful? Yes 2
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
26 April 2013

Dear jeanne s, It is always a pleasure to have you at the hotel and we really appreciate the positive feedback for our Award-Winning Team. The hotel prides itself on exceptional service to go along with the value our property has with our SMART START breakfast, swimming pool, fitness centre and hot tub. We agree our breakfast and a dip... More

Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 19 April 2013 via mobile

If you're looking to just find a place to rest your head overnight, you *might* want this place. Cost: $150+ per night for a slightly run down hotel that typically smells of chlorine, booze, and cigarette smoke. Quite pricey for what you are getting. I'd rather fork out an extra $20 per night to stay at a nicer hotel for... More

Was this review helpful? Yes 1
See 4 more reviews by GlobeTrttr for Edmonton
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
20 April 2013

Dear GlobeTrttr, Thank you for taking the time to provide us with such extensive feedback on your recent stay at our property. We really appreciate the opportunity to respond to such feedback and use it to improve our overall operation and service delivery. First, I want to sincerely apologize for a less than entirely positive experience at our hotel. We... More

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 10 April 2013

I have stayed at this particular hotel before joining trip advisor and I had good reason for coming back. The hotel is very clean, not out-dated and the first time I stayed here I got a bag of goodies for being a priority club member. Unfortunately, I was not greeted as enthusiastically as the first time around, the receptionist asked... More

Was this review helpful? Yes 2
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
15 April 2013

Dear lxgldsmth, We were so pleased to see you are a return guest to our property. Thank you so very much for taking the time to provide feedback. I sincerely apologize if your check-in experience was not as smooth or positive as your previous stay. We are in the process of training some newer Guest Service Representatives, and with any... More

Winnipeg, Canada
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 8 April 2013

Nice, clean & comfortable. Good breakfast selection. Front desk personnel very helpful. Room had a small balcony which was nice. Would like it better if we were staying in the summer and could make more use of the balcony. Good restaurants within walking distance.

Was this review helpful? Yes 1
KentM, General Manager at Holiday Inn Express Edmonton Downtown, responded to this review
15 April 2013

Jhun74, We agree - some warm weather cannot get here quickly enough! We really appreciate you taking the time to provide us with your positive feedback. We have circulated your comments to our entire team. It is a great reinforcement and reminder of why we love our jobs and this hotel! We are pleased you recognize the value in having... More

 
 
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Additional Information about Holiday Inn Express Edmonton Downtown

Also Known As:
Holiday Inn Express Edmonton Downtown Hotel Edmonton
Holiday Inn Express Edmonton Downtown Hotel
Holiday Inn Express Edmonton
Holiday Inn Edmonton
Edmonton Holiday Inn
Address: 10010 104 Street, Edmonton, Alberta T5J 0Z1, Canada
Phone Number:
Region: Canada > Alberta > Edmonton > Downtown
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotels in Edmonton
#18 Family Hotels in Edmonton
Price Range: ££
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Smoke Free Downtown Edmonton Hotel's Location is IdealThe Holiday Inn Express Edmonton Downtown offers unparalleled service & amenities for your next visit to Edmonton, Alberta. Our hotel's staff will make your stay memorable.Guests of our renovated Edmonton hotel know our location, in the heart of downtown, means they can walk to the Alberta legislature, TELUS Field or the Citadel Theatre. There are so many things to do in Edmonton, from the 30 annual festivals, events at Rexall Place and the wonders of the West Edmonton Mall, that only a downtown Edmonton hotel's location will do.Corporate travelers know that a hotel's location in Edmonton can help them and our downtown location means easy access to the University of Alberta and the Shaw Conference Centre. We know what business travelers want when they travel, so we have free high-speed, wired and wireless Internet access throughout the hotel. There's a 24-hour Business Centre and meeting rooms that can seat up to 200 people and we'll even handle your catering needs.Our guests know that the Holiday Inn Express Edmonton hotel's amenities add value to their stay. There's the free breakfast buffet each morning and easy access to the Free Press Bistro in the hotel. 90% of our rooms feature a balcony as well as a pillowtop mattress. You can relax in the indoor pool, whirlpool or the steam room after a workout in the Fitness Centre. Stay Smart at our Holiday Inn Express Edmonton Hotel. ... more   less 
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