I would never stay here again. The room for the 3 of us was so small, and also old and smelled. They used to have the waterslides/pool/hot tub, but these were closed for maintenance. Front desk staff was not very hospitable and would not reduce rate. Definately not worth the price we paid.
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I stay in this hotel about once every 2 months while on business. The front desk people are very pleasant, the rooms are nice and represent great value when compared to other nearby hotels.
Downside: The pool seems to be under permanant maintenance.
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High - room amenities and style; friendly, efficient service,
Low - Location - Not a pedestrian friendly neighbourhood
My room looked recently redone, and was appealing decorated. The bed was really comfortable - I slept soundly every night, despite being close to the elevators. Everything was very clean, and those little details like extra towels, and free wifi made for...
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Thank you for taking the time out of your busy schedule to submit your review. We appreciate guest comments, and strive to always improve on areas in order to provide our guests with a pleasant relaxing stay. We look forward to serving you in the future. The pool area is a second phaseof the renovations, and due to circumstances beyond...
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Wow - I thought Ramada was a bit of a premiere chain. Maybe they are - but certainly not the Ramada Edmonton South location. What a dump.
They're whole reason for being was their water park. When we checked in, we were told the water park was closed and had been for the past 6 months. They weren't sure if...
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I would like to apologize to this customer for the inconveneince during their stay and will be looking into the situation. The only time a room is not cleaned is if a DND sign was left on the door or the customer tells the room attendant they do not want service when they go to that specific room., If the...
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the price was right, the time frame short. We were in Edmonton for 15 hours. The plan, car, get some supper, go see a few movies and then back to the room for a 7am flight.
Of course i took the reviews on Trip Advisor with a grain of salt seeing they were not current and most complained of the...
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First of all I would like to apologize to this guest for any inconvenience during your stay. I am looking into this situation to find out more information and will try to contact them directly. This is not at all the kind of customer service we give to our clients, and please accept my personal appology for the inconvenience during...
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My husband stays there a few times a week and stays in 348, 448 or 548. He called to the evening before to ask if I could check in early as I was meeting him there. They said it "depended" but to call the next day, so I I waited until 2 pm and then went to the hotel. They...
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Thank you for taking the time out of your schedule to place your review, I am sorry we did not meet all yoiur expectations. I have looked into the situation, and we always try to accommodate guests requests. I have addressed the issues with the staff accordingy, and due to the fact that your husband prefers the specific rooms, we...
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We entered "new room" the bed was a little messy and the pillow crunched down like someone had napped on it. I had drove from SK and needed to use the washroom immediately so I walked in and there was poop stains on the inside of the toilet, the soap was opened and used. It was then I realized someone...
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First of all let me apologize again to this customer for this rare incident that happened. This was a misfortunate event and one that is not at all the kind of service we provide and was looked into immediately. I did have one email from the guest, but never came to me directly but through channels, but I did respond...
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The hotel is smack dab in the middle of a very weird intersection of a half dozen streets and if you are coming from the south, you may have to do a fancy detour around the property. The checkin process was good. Three rooms, all booked through a third party, but one was difficult to find in the sytem. The...
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Thank you for taking the time to submit your comments. We strive daily to improve customer service and product to our customers. Renovations are continuing ahead, however, our pool will still be closed for some time unfortunately which is a situation out of our control at the moment. We do hope to have the pool reopened late this year, but...
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My family and I took a last minute holiday to Edmonton over May long weekend to be a tourist in our own backyard. Once we arrived at the Ramada Inn & Waterpark Edmonton South my husband went in to discuss room rates with the front desk staff. He came out to see me in the car extremely proud that he...
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First of all I am sorry we did not meet your expectations during your stay and reading of your disappointment, so please accept my appologies for this. I will pass you positive comments on to the staff working as you seemed to be impressed with their customer service and we appreciate your kind comments
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Its a bit run down
Non smoking room smelled like a French ashtray
Odd location
Poor HVAC
Pool is out of service (but they don't advertise that).
Tube TVs
A little noisy
It's clean enough though...
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First of all I would like to apologise if we did not meet your expectations. I am not sure how you booked, but all websites were sent out information last year on the pool closure to ensure their data is up to date. This is done through hotel distribution. We also some deep discounted rates on due to the pool...
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