I am sad to report that this hotel has issues that should be addressed asap.First of all,on the second floor in the hallway there was an odour I couldn`t identify.Probably the carpet.Staff,from housekeepers to front desk,were without smiles and somewhat dismissive.I had order and watched a movie and without me mentioning this, the desk clerk at the time wouldn`t have... More

this is by far the worst hotel i have ever stayed in, The first night i got there it wasent even an hour and i had to change rooms because there was mice in my room, They dont have cameras in their parking lots or security on sundays, out back of the hotel are many suspisious people and hooligans hanging... More

Our family stayed on the 06 July for one night as we were booking in the receptonist took a $200.00 imprint of our credit card as a bond and stated that it woiuld be returned to us when the bill was paid. A ferw days later we noticed that the $200.00 had not been recredited. I sent an email explaingin... More

This old hotel really needs updating and the only pictures you see online for the hotel show a very very nice new hotel and this one is ancient. Rooms are small and a big dog was sitting by the pool with his owner (????) I guess it was a good price though considering you are very close to WEM. I... More

Price was reasonable.The pool was fine, unfortunately no water slide.The size of the room was really small...limited space to walk or put luggage.The bathroom door constantly needed to be opened or closed because it was in the way of the mirror and counter space.Rugs were stained and dirty.Staff at the front desk were very nice and we had a quick... More

Stayed at this hotel after 4 nights at Fantasyland. We ran into friends who were staying at this hotel so we decided to join them and stay in Edmonton one extra night. Very strange lay out. Luckily our room faced the pool on the main floor with sliding doors so we didn't have to drag our luggage through the maze... More

Recently stayed at the Sandman Hotel West and had someone try to break into my room while I was in it. Front desk seemed very unconcerned by the ordeal. I did not get a call from the front desk to check on me at all after I called and reported someone trying to break in. I called the police and... More

I stayed at the Sandman Hotel West Edmonton while attending a seminar. The hotel looks very modern and classy, especially in the lobby. Check-in was smooth and quick. The first room I was given was a 1-queen room facing the courtyard, with the room being just big enough for the 1 queen bed! I asked to be moved to a... More

I don't think I'd return. The front desk clerk had a very blasé attitude, even when I tried cheering her up by giving her a complIment. But the worst thing about this hotel were the paper-thin walls! We could have been sleeping in the hallway for all we knew! Voices carried when people were walking down the hall, kids were... More